Account Supervisor

M+C Saatchi Group; Town of Tonawanda (NY); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Family & parental support

Healthcare & wellbeing

Financial & practical support

Time off & flexibility

Culture & development

Job summary

A global communications firm in New York is seeking an experienced Account Supervisor to spearhead high-impact campaigns focused on social change. The role involves overseeing project delivery, managing client relationships, and ensuring creativity and strategy drive results. Candidates must have over 5 years in communications, strong organizational skills, and a degree in a related field. The position offers a competitive salary and a comprehensive benefits package, including healthcare and professional development support.

Qualifications

• 5+ years of experience working in a communications agency.
• Fluency in written and spoken English required.
• Strong proficiency in Microsoft Office tools.

Responsibilities

• Lead delivery of integrated communications projects.
• Manage timelines, budgets, and resource allocation.
• Build and maintain senior client relationships.
• Drive project strategy and foster team collaboration.

Skills

Communication skills

Strategic thinking

Client relationship management

Budget management

Geopolitical awareness

Education

Degree in Politics, History, International Relations, Marketing, or Communications

Tools

Microsoft Office Suite

Job description

Overview

M&C Saatchi World Services is part of the M+C Saatchi Group, a global creative solutions company headquartered in the UK, with major hubs across Europe, the Americas, Asia Pacific, the Middle East, and Africa. Guided by the belief that cutting-edge communications and technologies can change the world, we help our clients solve some of the world’s most complex challenges — operating at the intersection of strategy, creativity, and impact to shape narratives, influence behavior, and deliver meaningful real-world outcomes.

About the role

As an Account Supervisor at M&C Saatchi World Services in New York, you’ll play a central leadership role in delivering high-impact communications campaigns focused on social change and complex global issues. You will lead the full lifecycle of integrated communications projects, from shaping briefs and strategic direction through to overseeing production and delivery. You’ll ensure work is delivered to the highest quality, on time and within budget, while driving strong commercial and creative outcomes. This is a role for someone confident and forward-leaning: comfortable leading senior stakeholder relationships, steering strategic conversations, and translating complex geopolitical and societal issues into clear, compelling communications.

What you’ll do

• Lead delivery: Take ownership of timelines, budgets, scopes, and resourcing across projects. Ensure efficient delivery, proactively managing risk, identifying opportunities, and driving best-in-class output across all workstreams.
• Set the standard for the work: Champion creative excellence and strategic rigor. Ensure all outputs are insight-driven, on brief, and delivering meaningful impact, while constructively challenging teams and clients to push the work further.
• Own senior client relationships: Act as a trusted advisor to senior stakeholders. Lead conversations with confidence, provide clear recommendations, manage feedback effectively, and navigate challenges with a solutions-focused mindset.
• Drive strategy: Partner closely with strategy and creative teams to define direction, shape briefs, and ensure clarity and focus across all projects. Bring strong perspectives on audiences, channels, research, and evaluation.
• Build and lead teams: Foster strong cross-agency collaboration and create a positive, high-performing team environment. Provide clear direction, support, and mentorship to more junior colleagues.
• Contribute to agency growth: Identify opportunities for organic growth within accounts, support new business efforts, and contribute to shaping agency initiatives, culture, and ways of working.
• Lead up and down: Provide clear leadership across teams while maintaining strong alignment with senior stakeholders. Escalate issues appropriately and act as a reliable, accountable lead across delivery.

About You

You’ll have significant experience in a commercial communications role or similar environment, and be confident operating at a senior level with responsibility for both client relationships and project delivery. You’re organized, articulate, and strategically sharp, with the ability to lead high-profile, high-stakes projects. You take ownership seriously — for the work, for the client relationship, and for the agency’s reputation.

You’ll bring

• A degree in Politics, History, International Relations, Marketing, Communications, or a related field (or equivalent experience)
• Fluency in written and spoken English
• Excellent written and verbal communication skills, with confidence engaging and influencing senior stakeholders
• Strong commercial acumen and experience managing budgets, scopes, and forecasting
• Strong proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams)
• A strong interest in geopolitics and global affairs
• The legal right to work in the United States
• Willingness to travel internationally and work independently
• 5+ years of experience working in a communications agency

Bonus points if you have

• Spanish language skills (working knowledge or fluency)

What You Get

We offer a competitive salary ($105,000 - $135,000) and a benefits package designed to support your health, family life, financial wellbeing, and growth.

Benefits

• Family & parental support
• Healthcare & wellbeing
• Financial & practical support
• Time off & flexibility
• Culture & development

Family & parental support includes 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave) which applies to birth, adoption, and surrogacy; up to 10 days’ paid fertility leave per year (5 per cycle); 2 days’ paid leave for new grandparents; $2,500 annual interest-free parental loan; $6,000 interest-free fertility treatment loan.

Healthcare & wellbeing includes three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded); $0 employee-cost dental and vision; 10 days’ health leave per year (mental and physical); 24/7 mental health support through Self Space; Wellhub subscription.

Financial & practical support includes 401(k) match (3% after 3 months; 4% after 1 year); Pre-tax commuter benefits; 10 days’ paid military leave; Full pay for jury duty (state/city payments declined); Uber/taxi home after 9:30pm.

Time off & flexibility includes 23 days’ PTO (with 3 discretionary carryover days; CA/CO policies follow state mandate); 10 federal holidays, plus the day after Thanksgiving; Option to swap 2 federal holidays (excluding Thanksgiving and the day after); Office closed between Christmas and New Year; 10 days’ special emergency leave (including bereavement); 10 days’ volunteering leave (5 paid, 5 unpaid); Half-day for blood donation; Work from anywhere for up to 2 weeks per year (subject to approval).

Culture & development includes a $300 annual cultural stimulation allowance (accrued monthly; available after 90 days); Weekly Thursday happy hour; Mentorship and Buddy programs.

About M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world’s largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance. We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world’s most complex problems across defense, development, diplomacy, homeland and national security, law and order, health, education, and the environment. We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N. We are a comms agency that works on behavior change projects typically focused on issues related to Security, Defense and Stabilization. Whether it’s producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world. M+C Saatchi Group was founded in 1995 and is now the biggest Independent creative agency group in the World. Founded on one core principle, Brutal Simplicity.