Account Supervisor

RAPP; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

RAPP in Chicago seeks an SMS SME/Account Supervisor who coordinates across teams, owns client relationships, and drives campaigns from kickoff to deployment. You will serve as the SMS subject matter expert and partner with IAT, Strategy, Tech, and CRM teams to deliver results.

You will ensure compliance with TCPA and data privacy, educate clients on trends, and optimize SMS KPIs. The role requires leadership, clear communication, and the ability to manage multiple projects with a positive,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years experience in direct marketing, advertising, media, and/or digital marketing.
• Experience with SMS, TCPA laws and data privacy.

Responsibilities

• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
• Act as the primary point of contact and SMS SME for clients, IAT teams, and internal team members
• Ensures all campaigns follow data privacy and security best practices, as well as legal and regulatory requirements found in the TCPA
• Drives client education on emerging trends, compliance updates and innovation in the SMS space
• Guides the building of SMS campaigns while working closely with internal teams from kickoff to deployment
• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
• Collaborates with cross-functional teams to identify optimizations to improve upon SMS specific KPIs
• Actively listens to client needs and feedback and can articulately communicate it back to the internal team with clear directions on next steps
• Builds and fosters client trust and effectively manages their feedback and requests against the scope
• Builds strong internal relationships with key stakeholders and has an unshakable “can do” positive attitude
• Proactively manages workflow, partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed
• Manages projects autonomously and actively supports Account Director in management of more complex projects and collaborations with other agency partners
• Able to support and provide guidance to Associate Account Executive
• Develops kickoff briefs for new and incoming projects to align against client goals and business objectives
• Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Strategy, MarSci and other Account Leads
• Responsible for overall client satisfaction and service/product quality
• Has laser focus attention to detail and can build and proof client-facing materials
• Build relationships and establishes open communication streams with other agency partners in an IAT environment
• Openly accepts feedback (work performance and/or team performance) and has the ability to course correct
• Stays calm and focused under pressure and can skillfully manage project challenges with a solution-oriented approach

Skills

SMS expertise

Client relationship management

Cross-functional coordination

Strategic storytelling

Compliance and privacy

Data privacy knowledge

Communication skills

Project management

Team leadership

Attention to detail

Education

Bachelor’s degree or equivalent experience

Job description

Agency

RAPP

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

YOUR ROLE:

The SMS SME/Account Supervisor is a master of coordination, demonstrating high potential in core Business Leadership skills acting as the subject matter expert on the SMS team. You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders. You are an agency driver who works to keep the agency operations moving along.

Your Responsibilities

• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
• Act as the primary point of contact and SMS SME for clients, IAT teams, and internal team members
• Ensures all campaigns follow data privacy and security best practices, as well as legal and regulatory requirements found in the TCPA
• Drives client education on emerging trends, compliance updates and innovation in the SMS space
• Guides the building of SMS campaigns while working closely with internal teams from kickoff to deployment
• Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
• Collaborates with cross-functional teams to identify optimizations to improve upon SMS specific KPIs
• Actively listens to client needs and feedback and can articulately communicate it back to the internal team with clear directions on next steps
• Builds and fosters client trust and effectively manages their feedback and requests against the scope
• Builds strong internal relationships with key stakeholders and has an unshakable “can do” positive attitude
• Proactively manages workflow, partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed
• Manages projects autonomously and actively supports Account Director in management of more complex projects and collaborations with other agency partners
• Able to support and provide guidance to Associate Account Executive
• Develops kickoff briefs for new and incoming projects to align against client goals and business objectives
• Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Strategy, MarSci and other Account Leads
• Responsible for overall client satisfaction and service/product quality
• Has laser focus attention to detail and can build and proof client-facing materials
• Build relationships and establishes open communication streams with other agency partners in an IAT environment
• Openly accepts feedback (work performance and/or team performance) and has the ability to course correct
• Stays calm and focused under pressure and can skillfully manage project challenges with a solution-oriented approach

Required Skills

• Bachelor’s degree or equivalent experience
• Bachelor’s degree or equivalent experience
• 3+ years experience in direct marketing, advertising, media, and/or digital marketing
• Must possess experience and strong understanding of SMS
• Must demonstrate expertise in knowledge and understanding of TCPA laws and regulations
• Must possess experience and strong understanding of data privacy and security policies
• Previous integrated marketing account experience and CRM experience a plus
• Possess excellent planning, organizational, and problem solving skills
• Is an excellent team player with outstanding communication, written and presentation skills
• Ability to multi-task and handle a variety of cross-functional projects
• Ability to build relationships and communication flow with clients and internal teams
• Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and recommendation. Experience working with Strategists and/or Data Analysts a plus
• Can effectively manage cross-functional team members to ensure there’s collaboration, communication, and alignment
• Ability and experience in pivoting and course correcting when challenges come up, (i.e. comfortable in partnering with internal team members to find alternate solutions and manage timelines and expectations)
• Has basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.).
• Experience in working collaboratively with multiple Agency partners and building relationships
• Champions the work we do for the client and also serves as a voice for them internally
• Experience working with a Contact Center team a plus
• Has eagerness to learn and is comfortable asking questions to build their knowledge of the Army business and the inner workings of internal teams

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

$80,000-$90,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

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$80,000-$90,000