Account Specialist Onsite

StanCorp Financial Group, Inc; Memphis, Northern (TN, KY); Hybrid; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company contributions

Paid time off and holidays

Parental leave and assistance

Job summary

The Standard is seeking a claims liaison to act as the primary contact between policyholders, employers, and employees in Memphis. You will independently manage life, disability, and leave claim processes, coordinate death claims, and assist employees with filing claims while ensuring accurate premium administration and contract interpretation.

You will partner with HR, Benefits, and Payroll teams across locations to resolve customer service and coverage issues, provide reporting on claims

Qualifications

• Bachelor’s degree requirement in business or related field.
• 3+ years of experience in FMLA, STD/LTD, and life insurance claims handling.
• Experience managing claims processes and resolving complex inquiries.

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries.
• Administer life, disability, and leave claims, including death claims coordination.
• Resolve escalations related to claims, billing, and contract interpretation.
• Partner with HR, Benefits, and Payroll teams across multiple locations.
• Provide reporting on claims status and Evidence of Insurability.

Skills

Verbal communication

Stakeholder management

Excel proficiency

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Job description

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary This role serves as the primary liaison between the policyholder and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims, while ensuring accurate premium administration and contract interpretation. The role partners closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. You’ll also provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention.

• The ability to work onsite in Memphis, TN, 5 days per week is a requirement of this role.

Key Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of death claims
• Resolve escalations related to claims, billing, and contract interpretation
• Partner with HR, Benefits, and Payroll teams across multiple locations
• Provide reporting on claims status, outstanding items, and Evidence of Insurability

Skills and Background

You’ll Need Education: Bachelor’s degree in business or related field, or equivalent combination of education and experience

Experience:

• 3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)
• Experience managing claims processes and resolving complex customer inquiries
• Strong knowledge of benefit contract interpretation and premium administration
• Demonstrated ability to manage multiple stakeholders and business units
• Strong verbal communication skills with a focus on empathy and customer service
• Proficiency in Microsoft Excel
• Experience coordinating projects and cross-functional work
• Experience supporting group life, disability, and leave programs in a corporate or insurance environment

Key Behaviors of a Successful Candidate

• Customer Focus: Builds strong relationships and delivers responsive, high-quality service in sensitive situations
• Adaptability: Adjusts quickly to changing priorities and business needs while maintaining performance
• Sound Judgment: Analyzes complex situations and makes informed, independent decisions

Why Join The Standard

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range: $66,000.00 - $96,250.00 Positions will be posted for at least 5 days from original posting date.

Equal Opportunity

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmative action/equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about The Standard, visit www.standard.com or follow us on LinkedIn and Instagram.