Account Specialist - East Coast

UNFI; Sarasota (FL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K

Medical insurance

Dental insurance

Vision insurance

Job summary

UNFI is seeking a remote-support specialist to back the International team, focusing on order processing, invoicing, and documentation, with collaboration across vendors, warehouses, and freight forwarders. The role emphasizes data-driven reporting and ad hoc analyses for customer and company metrics.

The ideal candidate has 1–2 years of related experience, a relevant degree, and strong Excel/SharePoint skills, enabling effective data handling and document management in a remote setting.

Qualifications

• Ability to analyze customer department and determine sales opportunities.
• Ability to prioritize to meet objectives.
• Motivated and self-starter with strong communication skills.
• Good oral, written and technical communication skills.
• Strong customer relations and diplomacy.
• Good negotiation, organization and planning skills.

Responsibilities

• Support international sales teams and customers through direct customer support and relationship building.
• Process orders, invoices and document reviews to maintain service levels.
• Assist with export documentation, certificates and filings.
• Prepare order estimates with dating and handle requested changes.
• Coordinate routing with freight forwarders for timely deliveries.
• Respond to requests from leadership and vendors and pursue sales opportunities.
• Flag delays or issues to management and resolve discrepancies.

Skills

Customer relations

Communication

Prioritization

Presentation skills

Self-starter

Negotiation

Organizational skills

Problem solving

Education

Bachelor's or Associate degree

Tools

Excel

SharePoint

Job description

***REMOTE MUST LIVE ON THE EAST COAST****

Job Overview:

To complete a variety of specialized duties that support functional operations in UNFI International. Works with the International team and customers to assist with order processing, communication with vendors, customers, the warehouse team, and freight forwarders. Provides recurring reports and develops ad hoc reports needed to monitor company and customer businesses.

Job Responsibilities:

• Responsible for effectively supporting international sales teams and customers through direct customer support by growing relationships with smaller accounts in specific markets.
• Maintain customer service levels by timely order processing, invoicing and document reviews.
• Assists with export documentation and obtains necessary certificates and filings.
• Prepares order estimates with dating and follows through with all requested changes.
• Works closely on routing and freight forwarders to ensure smooth delivery of all international orders.
• Responds to requests from Category Director, Division Manager or Vendors and makes sales calls on potential new or current items with potential sales in a specific area.
• Advise the department management of any delays, problems and/or question any irregularities discovered within assigned transactions.
• Assist with customer claim processing and disposition.
• Capable of using Excel for intermediate-level data manipulation, including conditional formatting, lookup functions, and PivotTables.
• Experienced in managing and organizing documents using SharePoint.
• Provide support to managers and team, assisting in daily office needs
• Responds to inquiries in area of responsibility
• Collects data/information for department use in special projects or reports
• Updates information and reports typically on the computer
• Checks information for accuracy
• Prepares and balances data
• Performs other duties as assigned

Job Requirements:

Education/ Certifications:

• Bachelor’s or Associate degree preferred, or equivalent work experience

Experience:

• 1-2 years related experience and/or training

Knowledge/Skills/ Abilities

• Ability to analyze customer department and determine sales opportunities
• Ability to prioritize to meet objectives
• Motivated and self-starter
• Good oral, written and technical communication skills
• Good customer relations and diplomacy
• Good negotiation, organization and planning skills
• Professionalism
• Excellent presentation skills
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Remote Role:

This position is classified as remote, where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):

This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:

Office Roles:

Most work is performed in a temperature-controlled office environment.

Incumbent may sit for long periods of time at a desk or computer terminal.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Incumbents may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.