Account Specialist

Airgas; Wichita (KS); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits: Medical,Dental

401(k) with company match

Paid holidays and vacation

Parental leave

No weekend work

Job summary

Airgas, an Air Liquide company, seeks an Account Specialist to manage key partnerships in Kansas, supporting customer experiences and retention. The role collaborates with Sales, Operations, and cross-functional teams to deliver seamless service and drive profitability while championing safety and diversity.

The position offers a comprehensive benefits package, a Monday–Friday schedule, and opportunities for growth within a large industrial gases company.

Qualifications

• Active Class D driver's license; reliable transportation.
• Bilingual English/Spanish fluency preferred.
• Bachelor's degree in Business Administration, Marketing, Supply Chain, or related discipline, or relevant certification preferred.
• Minimum 3–5+ years of CX/VoC strategy, strategic account management, or customer service in industrial environments.
• Proficiency with SAP ERP, CRM systems, and analytics tools.

Responsibilities

• Proactively identifies accounts with dissatisfaction or issues and coordinates corrective actions with Sales and Operations.
• Executes a strategic plan with Sales and Operations to strengthen relationships while meeting high expectations.
• Conducts outbound customer contacts focused on account health, unresolved concerns, and high-margin opportunities.
• Maintains visibility on at-risk customers and documents concerns through resolution.
• Leads initiatives to improve Customer Effort Score and operational profitability.

Skills

Bilingual English/Spanish

CX experience

VoC strategy

Account management

Churn prevention

Education

Bachelor's degree in Business Administration/Marketing/Supply Chain

High school diploma or equivalent

Professional certification (e.g., CCXP)

Tools

SAP

CRM systems

Data analytics software

Excel/Google Sheets

Job description

Account Specialist (Open) - R10104370

Location

Salina, KS - Retail shop; Hutchinson, KS - Retail shop

How will you CONTRIBUTE and GROW?

Job Description Summary

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

This role serves as a vital contributor to the customer-experience mission by providing proactive account management and churn prevention. The Customer Service Representative handles interactions for key strategic partnerships, orchestrating daily operational requirements to free up capacity for the local salesforce. By acting as the primary cross-functional liaison, this professional continually reviews and drives best practices for cost savings, efficiency, and seamless customer experiences.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for an Account Specialist in Kansas! Can be located either in Salina, Wichita or Hutchinson.

We are looking for you!

Benefits

• Monday - Friday, no weekend work!
• Airgas provided PPE
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

Account Management and Retention

• Proactively identifies accounts showing signs of dissatisfaction, reduced engagement, or service issues, and coordinates corrective actions before business is lost.
• Executes a strategic strategy with Sales and Operations to strengthen relationships while ensuring operational execution meets high expectations.
• Conducts outbound customer contacts specifically focused on account health, unresolved concerns, and identifying high-margin product opportunities.
• Maintains visibility on at-risk customers, documenting concerns and following through until issues are completely resolved.

Operational Excellence and Analytics

• Takes ownership of initiatives designed to improve the Customer Effort Score (CES) by identifying recurring pain points and eliminating friction.
• Analyzes purchasing habits and account activity to find areas for improved profitability and operational efficiencies for both the company and the customer.
• Conducts proactive account reviews to clean up pricing discrepancies, delivery issues, and account-data inaccuracies.
• Tracks retention results, saves, recurring service issues, and CES trends to demonstrate measurable impact.

Cross-Functional Leadership

• Serves as the Voice of the Customer by identifying feedback trends and communicating systemic issues to Sales, Operations, and leadership.
• Coordinates directly with production, distribution, and sales teams to seamlessly prepare for new customer requirements.
• Champions a safety-first culture and utilizes the 3C's to act as a premier Brand Ambassador.

Omnichannel & Sales Support

• Leverages e-business platforms (Airgas.com) and multi-channel touchpoints to streamline order cycles and expand account engagement.
• Supports outside sales force in servicing and obtaining new business, while assisting sales managers in planning to meet departmental sales goals.
• Updates sales force on market and sales opportunities and maintains upgraded industry product knowledge on an ongoing basis.

Are you a MATCH?

REQUIRED EDUCATION & QUALIFICATIONS

• Licensure & General Requirements: Must possess and maintain an active Class D driver's license; reliable transportation required. Must be able to operate in a drug-free workplace with pre-employment and random drug testing.
• Communication: Bilingual (English/Spanish) fluency preferred.
• Education & Background: High school diploma or equivalent required; Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related discipline, or relevant professional certification (e.g., CCXP), preferred.
• Minimum of 3 to 5+ years of progressive experience in Customer Experience (CX), Voice of Customer (VoC) strategy, strategic account management, or customer service within industrial gases, welding supplies, or B2B industrial environments.
• Advanced proficiency in ERP platforms (e.g., SAP), CRM systems, and enterprise data analytics software to extract customer intelligence and forecast retention trends.
• Strong financial acumen with experience analyzing pricing structures, margins, and account profitability to support churn-prevention strategies.
• Proficiency with spreadsheet and document platforms (Excel, Google Sheets/Docs/Slides) and fundamental mathematical/financial skills for calculating discounts, percentages, and margins.

ESSENTIALS - Be Act Engage

• Critical Thinking: The ability to look at a list of prospects and ask, "Why would this specific company need our product right now?"
• Curiosity & Learning Agility: A genuine interest in the company's product line and the drive to quickly learn technical "salable features."
• Customer Oriented: Ability to take care of the customers' needs while following company procedures.
• Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
• Safety Awareness: Ability to identify and correct conditions that affect employee safety.
• Time Management: Ability to utilize the available time to organize and complete work within given deadlines.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

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