Account Specialist

2350 Axalta Coating Systems; Illinois; Hybrid; USD 75,000 - 95,000; Full time

Job summary

Axalta Coating Systems is seeking an Account Specialist to maintain high customer satisfaction and drive long-term retention within the Illinois market. You will partner with coatings customers to ensure that all elements of the business agreement are delivered, with a strong emphasis on service quality and product value.

The role requires automotive refinishing industry experience and the ability to travel up to 50%.

Qualifications

• Bachelors degree or equivalent required.
• 35 years of Automotive Refinish industry experience preferred.
• Strong knowledge of collision repair, industrial and distribution fundamentals.
• Proven ability to identify customer needs and resolve problems quickly.

Responsibilities

• Maintain strong customer satisfaction and long-term retention.
• Serve as primary contact for identified customers and build relationships.
• Understand and communicate value of Axalta products and services.
• Develop and execute account plans to meet product and service needs.
• Document customer interactions and maintain accurate data in SFDC.
• Travel up to 50% to visit customer sites as needed.

Skills

Automotive Refinish

Customer focus

Sales experience

MS Office

Communication skills

Salesforce

Education

Bachelors degree

Tools

Salesforce

Job description

Company Overview

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Role Summary

The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered.

Work Location

Work Location: This is a remote, home-office based role requiring a local presence in the Illinois surrounding area to allow for onsite visits at customer sites and is not eligible for relocation nor sponsorship.

Expected Compensation

Expected Compensation: We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The expected compensation range for this position is $75,000 - $95,000 annually plus a sales incentive target of 30%. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Key Responsibilities

• The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.
• Acts as primary point of contact for identified customers and builds strong, collaborative relationships
• Understands key elements of the business agreement with each customer
• Develops and executes account plans capturing the product, color and services needs of the customer
• Understands and accurately communicates the values and benefits of Axalta product, color, and services
• Understands and engages the appropriate resources to meet the unique needs of each customer
• Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
• Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
• Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
• Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
• Leads paint conversion efforts and solicits distribution resources to support the customer
• Maintains accurate account information and contact data in SalesForce (SFDC)
• Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers

Job Requirements

• An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
• Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
• Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
• Working knowledge Axalta’s core product lines and repair shop business fundamentals
• Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions
• Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
• Strong team player and actively seeks opportunities to support territory activities and meet customer needs
• Demonstrates effective written and oral communication skills
• Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
• Must be willing and able to travel up to 50% of the time

Other Information

This is an active opening for which we are recruiting to fill immediately.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

4 - Sales Workers (EEO-1 Job Categories-United States of America) We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. This is an active opening for which we are recruiting to fill immediately.

Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.