Account Solutions Representative

Credit Acceptance; Florida; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to contact customers behind on payments, propose solutions to bring accounts current, and potentially stop repossessions. You will discuss options, document notes, and ensure contact information is up to date while providing courteous, compliant service.

The role involves handling inbound/outbound calls, processing payments, and collaborating with team members to achieve set targets.

Qualifications

• Desire to help others and assist customers with financial challenges.
• Excellent verbal communication and active listening skills.
• Ability to negotiate, persuade, and provide practical payment solutions.
• Able to work in a fast-paced environment with professional composure.

Responsibilities

• Contact customers who are behind on payments by phone and maintain professional, lawful communication.
• Develop and propose solutions to bring accounts current or halt repossessions.
• Document customer notes accurately and update contact information as needed.
• Support customers with one-time or recurring payments and respond to service requests.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Education

High School Diploma or GED

Job description

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day.About this Position:You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:Develop and propose solutions to assist the customer from becoming further past due and get them current, where possible.Develop and propose a solution to assist the customer to cancel or stop the vehicle repossession.You help these customers by:Consistently, efficiently, and lawfully contacting customers who are behind on their car payments.Professionally and respectfully work with customers to help them bring and keep their account current.Ensure the information, we depend on to contact these customers is up to date.Support additional customer service requests.Outcomes & Activities:Handle Phone Calls : You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (Inbound and outbound)Bring Past Due Accounts Current and Cancel Repossessions: You will leverage our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situationProvide Support: You will support customer requests, including processing one-time and recurring payments over the phoneUpdate Contact Information: While speaking with customers you will work to identify additional contact or vehicle informationReceive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performanceKnowledge & Skills:Desire to help and believe in others when they encounter challenges in making their paymentsPersonable and persuasive with our customersComfortable negotiating, discussing sensitive financial issues, and providing solutions to customersRemain positive, professional, determined, calm and focused when faced with challenging situationsOvercome objections to pay and develop creative solutions to help bring customers currentQuick thinker, with an ability to understand and interpret information promptly and effectivelySelf-driven, motivated to help, and able to perform with minimal supervision in a team environmentReceptive to ongoing feedback aimed at improving the performance of you and your teamSpeak clearly, professionally, and articulately on the telephoneTalk and type at the same time (talking with customers while documenting relevant notes)Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the dayManage a flexible work scheduleIdentify basic computer components and assemble/troubleshoot company issued equipment by following both written and verbal instructionsOperate company issued equipment, which may include a computer, headset, and cameraNavigate within multiple computer programs simultaneouslyKnowledge of Microsoft Office products such as Outlook and TeamsDocument account notes clearly and efficientlyWork independently and in a team environmentRequirements:High School Diploma or GEDHigh speed internet connection with a minimum of 15mbps download speedPreferred:Previous customer service and/or collection experience in a call center environmentExperience in the finance or automotive industryExperience in any position where you had to demonstrate excellent customer support or persuasive skillsTraining & Schedule Requirements:Training:Mandatory 5-week virtual training Monday through Friday 8am - 5pm EST starting on 1/11/2027Schedule:Option 1: Monday: 8am-5pm, Tuesday: OFF, Wednesday: 12pm-9pm, Thursday: FLEX, Friday: FLEX, Saturday: OFF Sunday: 8am - 5pmOption 2: Monday: 12pm-9pm, Tuesday: FLEX, Wednesday: OFF, Thursday: 8am-5pm, Friday: FLEX, Saturday: 8am-5pm Sunday: OFFTargeted Compensation : $17.75 - $20.85/hour based on experience, plus uncapped monthly bonus based on performance.The estimated average bonus target for this position is $700/month.Paid bi-weeklyAnnual hourly pay increase based on your performance#zip #LI-Remote #CACEASTBenefitsExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to WorkOur Company Values:To be successful in this role, Team Members need to be:Positive by maintaining resiliency and focusing on solutionsRespectful by collaborating and actively listeningInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisionsDirect by effectively communicating and conveying courageEarnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:Remain compliant with our policies processes and legal guidelinesAll other duties as assignedAttendance as required by departmentAdvice !We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!P.S .We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.