Account Servicing Specialist II

Foundation Finance Company, LLC; Oregon; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match on day-one

Paid time off

Paid Parental Leave

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist II to handle delinquent accounts, process payments, and offer hardship relief options. The role involves outbound calls, account inquiries, and navigation of complex customer issues in a fast-paced environment.

The ideal candidate will have strong computer skills, attention to detail, and effective communication abilities. Office-based role with potential for growth within the service team.

Qualifications

• High school diploma required; 2 years' relevant experience preferred in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Recognize and research delinquent accounts and perform outbound calls on past due accounts to resolve delinquency.
• Process over-the-phone payments, including credit card transactions, to achieve one-call resolutions.
• Provide relief options to customers in hardship per policies.
• Explain interest, statements, and account questions to customers.
• Assist with overflow calls including disputes, recovery, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Provide guidance and training to less senior team members.
• Authorize and decisions accounts.
• Support management with escalated calls and workload assignments.

Skills

Computer skills

Typing skills

Attention to detail

Verbal & written communication

Education

High school diploma

2 years experience in account servicing/collections

Tools

Word

Excel

PowerPoint

Outlook

Internet Explorer

Job description

Account Servicing Specialist II Duties

Pay RangeUSD $23.00 - USD $24.00 /Hr.

• Recognize and research delinquent accounts to determine best course of resolution and perform outbound calls on past due customer accounts in efforts to resolve delinquency.
• Processes over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Provide guidance, mentorship, and training to less senior team members.
• Authorize and decisions accounts.
• Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications

• High school diploma and minimum 2 years' relevant applicable experience preferably in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

About Foundation Finance

Foundation Finance Company (FFC), a Great Place to Work certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code
• Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation and training.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.