Account Servicing Specialist II

Foundation Finance Company, LLC; New York (NY); Remote; USD 32,000 - 33,000; Full time

Benefits offered by this job

Day-one health benefits

401(k) with company match enrollment

Paid Sick and Volunteer Time Off

Paid Parental Leave

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible work environment

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist II in a remote-capable role based in the United States. The candidate will manage past due accounts, assess delinquency, and perform advanced collections tasks including outbound calls and debt relief discussions.

The position requires strong computer skills, excellent communication, and the ability to work under deadlines. Eligible benefits and a flexible work environment are provided.

Qualifications

• High school diploma and at least 2 years of relevant experience in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Excellent typing skills and strong attention to detail.
• Professional phone presence and excellent verbal and written communication.

Responsibilities

• Research delinquent accounts to determine best resolution and make outbound calls to resolve delinquency.
• Process over-the-phone credit card payments using company resources.
• Provide relief options to customers facing hardships per policy.
• Mentor and train less senior team members.
• Support management with escalated calls and workload assignments.
• Perform in-office and administrative tasks as needed.

Skills

Phone presence

Verbal communication

Written communication

MS Office

Typing

Attention to detail

Outreach calls

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Account Servicing Specialist II Duties:

The Account Servicing Specialist II is responsible for the assessment and resolution of past due accounts according to company policy. This role handles advanced collections transactions such as management-level calls, debt relief and settlements, first payment and first-time delinquent, etc.

Pay Range

USD $23.00 - USD $24.00 /Hr.

Essential Duties and Responsibilities

• Other duties may be assigned.
• Recognize and research delinquent accounts to determine best course of resolution and perform outbound calls on past due customer accounts in efforts to resolve delinquency.
• Processes over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Provide guidance, mentorship, and training to less senior team members.
• Authorize and decisions accounts.
• Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Minimum Qualifications

• High school diploma and minimum 2 years’ relevant applicable experience preferably in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

About Foundation Finance

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off.
• Paid Parental Leave Options.
• Employer Paid Life and Disability.
• Wellbeing on Demand Program.
• Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.