Account Servicing Analyst

BMO U.S.; United States; On-site; USD 42,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO U.S. is seeking a customer shared services professional to support day-to-day lending operations, including loan administration and account servicing.

You will collaborate with internal and external stakeholders to ensure timely, accurate, and compliant outcomes while meeting business objectives. The role involves risk management, process improvement, and reporting, with a focus on delivering strong customer and employee experiences.

Qualifications

• 3+ years of relevant experience and a post-secondary degree in a related field or equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology.
• Knowledge of lending operations, account servicing processes, controls, and customer service practices.
• Knowledge of operational risk and regulatory requirements.
• Strong organizational and prioritization skills.
• Strong PC skills, including Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Strong collaboration and teamwork skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to influence outcomes through effective communication and relationship management.

Responsibilities

• Provides advice and guidance to assigned business groups on operational processes and servicing activities.
• Supports the execution of strategic initiatives and projects in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Performs operational audits and reviews to identify trends, exceptions, process gaps, and opportunities for improvement.
• Reviews operational data and account information to identify trends, resolve issues, and support business decisions.
• Creates, maintains, and distributes regular and ad hoc reports and tracking tools.
• Supports change management activities associated with new processes, products, services, and system enhancements.
• Supports operational activities and service delivery to ensure timely, accurate, and compliant outcomes while meeting business objectives and service expectations.
• Investigates and resolves operational issues and discrepancies in accordance with established procedures.
• Serves as a resource for team members by sharing knowledge and supporting resolution of process-related questions.
• Participates in continuous improvement initiatives focused on enhancing quality, efficiency, controls, and customer experience.
• Provides accurate and timely processing of service requests, transactions, and account maintenance activities.
• Provides accurate, consistent, and knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to ensure operational controls and service standards are maintained.
• Reviews and reconciles information and documentation to ensure accuracy, completeness, and compliance.
• Maintains documentation and records in accordance with business and regulatory requirements.
• Develops, updates, and maintains standard operating procedures, job aids, and other process documentation.
• Collaborates with stakeholders to identify and implement process improvements and workflow enhancements.
• Develops and maintains a strong understanding of regulatory requirements, operational risks, and internal controls.
• Supports onboarding, training, and knowledge-sharing activities across the team.
• Builds and maintains effective working relationships with internal and external stakeholders.
• Thinks creatively and proposes practical solutions to improve processes and outcomes.
• Exercise judgment to identify, diagnose, and resolve problems within established guidelines.
• Works independently while effectively managing competing priorities and deadlines.
• Additional responsibilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Skills

Analytical thinking

Problem-solving

Communication

Collaboration

Organizational skills

Prioritization

Influence

Education

Post-secondary degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Application Deadline: 10/23/2026 Address: 3925 Fountains Blvd NE Job Family Group: Customer Shared Services Provides day-to-day support of critical lending operations processes, including loan administration and account servicing activities. Supports the execution of transactions, service requests, operational activities, and stakeholder inquiries within established service level agreements. Collaborates with internal and external stakeholders to promote efficient and effective workflows, build positive working relationships, and achieve business results while delivering a positive customer and employee experience.

Responsibilities

• Provides advice and guidance to assigned business groups on operational processes and servicing activities.
• Supports the execution of strategic initiatives and projects in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Performs operational audits and reviews to identify trends, exceptions, process gaps, and opportunities for improvement.
• Reviews operational data and account information to identify trends, resolve issues, and support business decisions.
• Creates, maintains, and distributes regular and ad hoc reports and tracking tools.
• Supports change management activities associated with new processes, products, services, and system enhancements.
• Supports operational activities and service delivery to ensure timely, accurate, and compliant outcomes while meeting business objectives and service expectations.
• Investigates and resolves operational issues and discrepancies in accordance with established procedures.
• Serves as a resource for team members by sharing knowledge and supporting resolution of process-related questions.
• Participates in continuous improvement initiatives focused on enhancing quality, efficiency, controls, and customer experience.
• Provides accurate and timely processing of service requests, transactions, and account maintenance activities.
• Provides accurate, consistent, and knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to ensure operational controls and service standards are maintained.
• Reviews and reconciles information and documentation to ensure accuracy, completeness, and compliance.
• Maintains documentation and records in accordance with business and regulatory requirements.
• Develops, updates, and maintains standard operating procedures, job aids, and other process documentation.
• Collaborates with stakeholders to identify and implement process improvements and workflow enhancements.
• Develops and maintains a strong understanding of regulatory requirements, operational risks, and internal controls.
• Supports onboarding, training, and knowledge-sharing activities across the team.
• Builds and maintains effective working relationships with internal and external stakeholders.
• Thinks creatively and proposes practical solutions to improve processes and outcomes.
• Exercises judgment to identify, diagnose, and resolve problems within established guidelines.
• Works independently while effectively managing competing priorities and deadlines.
• Additional responsibilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• 3+ years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology.
• Knowledge and understanding of lending operations, account servicing processes, controls, and customer service practices.
• Knowledge of operational risk and regulatory requirements.
• Strong organizational and prioritization skills.
• Strong PC skills, including Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Strong collaboration and teamwork skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to influence outcomes through effective communication and relationship management.
• Demonstrated ability to identify opportunities for process improvement and operational efficiency.

Preferred Experience

• Experience reviewing operational reports or audits.
• Experience creating or updating process documentation, procedures, or job aids.
• Experience participating in projects, process improvements, testing activities, or change initiatives.

Salary

Salary: $42,000.00 - $80,000.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.

About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en

Equal Employment Opportunity

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Who we are

Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.