Account Servicing Administrative Assistant I

Foundation Finance Company Careers; Rothschild (WI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match

Job summary

Foundation Finance Company is seeking an Account Servicing Administrative Assistant I on site in Wisconsin to handle daily tasks for the Account Servicing department. The role supports other departments as needed and requires accuracy, reliability, and strong communication with customers and internal teams.

The position calls for attention to detail, effective time management, and the ability to work under deadlines in a fast-paced, professional environment.

Qualifications

• High school diploma or GED required.
• 2 years of office or customer service experience.
• Strong typing skills and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Perform administrative duties for Account Servicing, including account research and processing customer requests.
• Enter data into the loan servicing system and upload documents accurately.
• Review emails related to loan balances, payoffs, and decisions.
• Assist with cross-training administrative staff and provide backup as needed.
• Greet visitors and maintain an organized office environment; coordinate with title companies as required.

Skills

Typing

Attention to detail

Phone etiquette

Communication

Customer service

Education

High school diploma or GED

Tools

Loan servicing system

Job description

Account Servicing Administrative Assistant I Description & Duties

The Account Servicing Administrative Assistant I handles daily duties and other projects assigned by management for the Account Servicing department. This role provides additional administrative support to other departments as needed.

Pay Range

USD $18.00 - USD $19.00 /Hr.

Essential Duties and Responsibilities

• Perform administrative department responsibilities including, but not limited to, conducting account research, processing customer requests, entering data into loan servicing system, sorting and distributing inbound and outbound mail correspondence.
• Accurately and efficiently upload documents into the system of records.
• Review and respond to emails and inquiries related to loan balances, payoffs, and appropriate decisioning.
• Assist with cross-training administrative staff on tasks as assigned.
• Follow policies and procedures to complete tasks accurately and on time.
• Correspond with title companies when necessary for subordination requirements.
• Conduct facility assignments including, but not limited to, greeting visitors and staff, handling accommodations when visitors are on site, maintaining an organized office environment, and providing general information and assistance as it pertains to the role.
• Provide backup for other Administrative Assistants as needed.
• Other duties as assigned by management.

Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively

Minimum Qualifications

• High school diploma/GED equivalent.
• 2 years of office/customer service experience.
• Strong typing skills.
• Strong attention to detail.
• Professional phone presence and excellent verbal and written communication skills.

This position requires the candidate to work onsite Monday-Friday 8:00 AM to 5:00 PM with a one hour lunch or 8:30 AM to 5:00 PM with a half hour lunch.

About Foundation Finance

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code
• Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.