Account Services Representative

Ascensus; United States; Remote; USD 22,000 - 31,000; Full time

Job summary

Ascensus is the leading independent technology and service platform powering savings plans across America. This role assists Client Service Managers by handling client requests via phone, email, and letters, generating reports, and coordinating internal transactions to ensure timely resolutions.

Ideal candidates have 1+ years in customer service, advanced Excel skills, and a 4-year college degree. The position emphasizes reliability, multi-tasking in a fast-paced environment, and strong

Qualifications

• 1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plans.
• Advanced Excel experience
• 4 year college degree

Responsibilities

• Assists Client Service Managers in providing best of class service to our clients.
• Generates and delivers reports to clients.
• Coordinates transactions with internal departments and tracks through completion.
• Prioritizes tasks based on the urgency of the request.
• Delivers efficient and rapid resolution in the most effective way possible.
• Effectively utilizes and navigates internal resources to arrive at the right solution for the client.

Skills

Customer service

Advanced Excel

Bachelor's degree

Education

4 year college degree

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

JOB SUMMARY

Assists Client Service Managers in providing best of class service to our clients. Selects vested benefits, reconciles trust assets including participant loans and contributions, assists Plan Sponsors with standard requests, resolves internal intra- departmental requests and manages reoccurring projects.

ESSENTIAL FUNCTIONS

• Provides assistance to clients through a number of channels including phone, letters and emails to quickly resolve the request
• Generates and delivers reports to clients
• Coordinates transactions with internal departments and tracks through completion
• Prioritizes tasks based on the urgency of the request
• Delivers efficient and rapid resolution in the most effective way possible
• Effectively utilizes and navigates internal resources to arrive at the right solution for the client
• (e.g. computer systems, online resources and client service relationships)
• Completes special projects as needed
• Assists team with duties and tasks as needed
• Multi-tasks and works in a fast-paced environment
• Builds internal relationships and communicates effectively
• Regular, reliable and punctual attendance

Requirements

• 1+ years of customer service experience, preferably in the financial services or benefits industry, or experience with defined contributions and benefit plans
• Advanced Excel experience
• 4 year college degree

PROFICIENCIES

• Client Service
• Proactive
• Resourceful
• Written and Verbal Communication skills
• Time Management
• Critical Thinking
• Organizational Skills
• Attention to Detail
• Accuracy
• Team Player

The national average salary range for this role is $18.75-$19.00 an hour, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.