Account Retention & Growth Associate (Waste Services)

Republic Services; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

EAP

Job summary

The Associate Account Manager role at Republic Services in Texas is focused on proactively maintaining and retaining relationships with existing customers in an assigned territory. You will make outbound and handle inbound calls to retain business and expand the customer base by selling the full suite of Republic Services products.

You will develop strong knowledge of services, pricing, and offers, perform contractual re-signs when appropriate, and document activities daily in Salesforce to

Qualifications

• High school diploma or GED required.
• 0-2 years of customer service experience required.

Responsibilities

• Maintain and retain existing customers in the assigned territory on a daily basis.
• Develop and maintain knowledge of services, pricing structures, and offers additional services as appropriate to existing customers.
• Perform contractual re-signs to extend customer relationships and increase profitability where appropriate.
• Respond to cancellation requests per the established escalation policy.

Skills

Customer service

Outbound calling

Relationship management

Education

High school diploma or GED

Tools

Salesforce

Job description

The Associate Account Manager role at Republic Services in Texas is focused on proactively maintaining and retaining relationships with existing customers in an assigned territory. You will make outbound and handle inbound calls to retain business and expand the customer base by selling the full suite of Republic Services products.

You will develop strong knowledge of services, pricing, and offers, perform contractual re-signs when appropriate, and document activities daily in Salesforce to