Account Resolution Associate

Kodiaksolutions; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Kodiak Solutions is looking for a detail-oriented Account Resolution Associate to join our team in Indianapolis. This hybrid role involves reviewing and resolving credit balances on patient accounts, ensuring accurate billing and compliance with requirements.

The ideal candidate possesses 3+ years of relevant experience, strong analytical skills, and proficiency in Microsoft applications. Join us to help streamline financial operations in the healthcare industry.

Qualifications

• 3+ years of credit balance review experience in a professional services environment.
• Intermediate to advanced proficiency in Microsoft Office applications.
• Ability to understand 835 EDI information for credit balance resolution.

Responsibilities

• Review accounts with credit balances and determine the reason for the credit.
• Perform data entry and maintenance on patient accounts.
• Analyze trends in credit balances and report findings.

Skills

Credit balance review

Analytical skills

Project coordination

Microsoft Excel

Education

Bachelor's Degree in Business, Finance or similar

Tools

Microsoft Word

Microsoft PowerPoint

Outlook

Job description

JOB SUMMARY

At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting‑edge, technology‑driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.

Powered by our innovative platform, we offer cloud‑based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real‑time, actionable insights to drive better outcomes

We are seeking a detail‑oriented Account Resolution Associate to join our team. This is a hybrid role and the applicant must live in commutable distance to Indianapolis, Nashville TN or Denver. In this role, you will be responsible for reviewing and resolving credit balances on patient accounts, ensuring accurate billing, and maintaining compliance with client and regulatory requirements. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively in a fast‑paced environment.

Responsibilities

• Review all accounts on which credit balances exist anddeterminereason for credit balance
• Perform patient account data entry and maintenance
• Investigate and resolve credit balance appropriately with the information provided by the client
• Post credit balance refunds and/or contractual adjustment toappropriate balances
• Analyze and report credit balance trendsidentifiedwhile reviewing claims
• Attend and prepare for daily/weekly AR calls
• Escalate problem accounts
• Accurately andtimelybilling and rebilling of institutional and professional claims
• Review, prepare and contact third party payorsin a timely mannertodetermineclaimstatus for hospital and physician claims
• Review refund documentation for accuracy and completion

Required Qualifications

• 3+ years of credit balance review and project work experience in a professional services and/or consulting environment
• Self-starter with ability to work independently in remote settings; prior remote experience preferred
• Intermediate to advanced proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and web-based applications
• Ability to read and understand 835 EDI information to utilize in conjunction with account and transaction detail to determine the correct resolution of credit balance accounts
• Knowledge of financial and accounting terminology
• Proven project coordination, organizational, and time management skills
• Process-oriented, quality-focused, and able to prioritize multiple projects under tight deadlines
• Excellent analytical skills to identify trends and make recommendations collaboratively
• Bachelors Degree in Business, Finance or a similar field