ACCOUNT REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Rigo Castillo-Sanchez State Farm Agency; Albuquerque (NM); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/opportunity for advancement

Paid time off (vacation and personal/sick days)

Health benefits

Valuable career-building experience

Job summary

Rigo Castillo-Sanchez State Farm Agency is seeking a committed Account Representative to enhance client experiences. In this role, you will establish strong customer relationships and provide prompt, accurate insurance-related services.

The ideal candidate has a customer service focus and excellent communication skills, and will have opportunities for internal growth within the agency. The position offers hourly pay with commission, health benefits, and valuable career-building experiences.

Qualifications

• Excellent communication skills to assist customers and coordinate with other agency team members.
• Able to effectively relate to customers and anticipate their needs.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options through a needs-based review process.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Role Summary

As an Account Representative – State Farm Agent Team Member with Rigo Castillo‑Sanchez – State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

Benefits

• Hourly pay plus commission/bonus.
• Growth potential/opportunity for advancement within the office.
• Paid time off (vacation and personal/sick days).
• Health benefits.
• Valuable career‑building experience.

Compensation $16.00 – $20.00 per hour.