Account Representative 1

Smith Pipe and Steel; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Reliance, Inc. is seeking a Sales/Customer Service Specialist to promote and maintain sales through lead generation, development, and servicing of customer accounts.

The role involves face-to-face and remote interactions, pricing negotiations, and coordination with operations to meet customer needs. You will serve as the primary contact for assigned accounts, analyze market trends, and support marketing efforts.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• Strong communication and organizational abilities are essential.
• Experience in sales or customer service is advantageous.

Responsibilities

• Develop and maintain customer accounts through face-to-face and virtual interactions.
• Act as primary contact for customers; resolve issues and nurture relationships.
• Identify customer needs and provide mutually beneficial solutions.
• Prepare formal quotations and negotiate pricing per guidelines.
• Collaborate with operations to ensure terms are executed smoothly.

Skills

Communication

Organized

Interpersonal

Multi-tasking

People Skills

MS Office

Experience 0-5 yrs

Education

High School Diploma

Bachelor's degree preferred

Tools

Hubspot CRM

Qlik Data

Bluebeam

Vector

FastCam

Handle

Job description

Job Summary

This position falls within the Sales Job Family, which includes roles focused on promoting and maintaining sales through lead generation and development, as well as executing sales in person, remotely, over the phone, or via email. The role also involves providing customer service, acting as a primary point of contact, and supporting marketing efforts through the analysis and dissemination of information on market trends, demand, pricing, and other key factors related to The Infra Groups' products. As a crucial part of our organization, this role supports local leadership strategies and drives proactive external efforts to maintain and grow the business

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion Function in the JobSedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• As a subject matter expert, responsible for independently completing a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work
• Responsible for maintenance, development, and growth of new and established customer accounts by means of face-to-face and virtual communication, entertainment and office work
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with the assigned customer base
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services
• Generates new business and drives repeat business by ensuring customer satisfaction
• Schedules and completes regular visits to assigned customer accounts
• Analyzes historical trends of material usage to better understand customer needs and identify opportunities to improve service
• Educates customers about additional value and services such as ensuring their goals are better met
• Assists with inventory management and developing inventory levels based on current market forecasts
• Highlights product features based on a technical knowledge of product capabilities and limitations
• Answers customers' questions about products, prices, availability, and product uses
• Develops/maintains effective relationships with customers, providing customer service and complain resolution
• Regularly inquires and monitors customer satisfaction regarding quality of products, services and deliveries
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/pr production and makes recommendations for potential product enhancements or modifications to increase sales
• Develops or enters formal quotations into appropriate system or format and provides them to customers
• Negotiate certain pricing and/or agreements, following established guidelines and/or approvals
• Following up with all quotes in a timely manner and according to policy
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed
• Acquires and regularly updates general knowledge of the metals industry and business trends through trade association events and industry publications
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts
• Interact with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities
• Position will follow Sales Incentive Plan Guidelines
• Responsible for adhering to safety processes and protocols
• Responsible for monitoring, staying current and fully trained on location specific company supplied technology tools: Eniteo, InfraWeb, CSV & SteelXml Import files (Bluebeam), Customer Estimating Software (Vector) The Infra Group Customer Portal, Processing Tools (FastCam), Customer Payment System (Handle), Qlik Data, CRM (Hubspot)

Required Skills

• 0-5 years relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills and abilities required
• High School diploma/GED required, Bachelor's degree preferred
• Excellent Communication Skills
• Highly Organized
• Superior Interpersonal Skills
• Ability to multi-task
• Excellent People Skills
• Positive Teammate
• Strong computer proficiency and working knowledge of Microsoft applications (Excel, Word, PowerPoint, Teams) as well as internet search engines required

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN