Account Representative 1

Reliance, Inc.; Marseilles (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Reliance, Inc. is seeking a sales and customer service professional to manage accounts and drive new business through face-to-face and virtual interactions. You will maintain relationships, analyze trends, and coordinate with operations to fulfill terms while expanding service offerings.

In this role you will negotiate pricing within guidelines, prepare quotations, and stay updated on industry trends to better meet customer needs and achieve sales targets.

Qualifications

• 0-5 years relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills and abilities required
• High School Diploma/GED required, Bachelor's degree preferred
• Excellent Communication Skills
• Highly Organized
• Superior Interpersonal Skills
• Ability to multi-task
• Excellent People Skills
• Positive Teammate
• Strong computer proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams) and internet search

Responsibilities

• As a subject matter expert, responsible for independently completing a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work.
• Maintain, develop, and grow customer accounts through face-to-face and virtual communication, entertainment and office work.
• Serve as the primary contact for customers, maintain relationships and address issues with the assigned customer base.
• Manage assigned customer accounts and build relationships to grow business opportunities.
• Proactively identify needs and provide mutually beneficial solutions for products and/or services.
• Generate new business and drive repeat business by ensuring customer satisfaction.
• Schedule and complete regular visits to assigned customer accounts.
• Analyze historical trends to understand customer needs and opportunities to improve service.
• Educate customers about additional value and services to meet goals.
• Assist with inventory management and forecasting.
• Highlight product features with technical knowledge of capabilities and limitations.
• Answer questions about products, prices, availability, and uses.
• Develop/maintain relationships and provide customer service and resolution of complaints.
• Monitor customer satisfaction regarding quality of products, services, and deliveries.
• Promote feedback mechanisms to influence improvements and recommend enhancements to increase sales.
• Create and share formal quotations; negotiate pricing following guidelines and approvals.
• Coordinate with operations to execute accepted agreements and ensure terms are followed.
• Stay updated on metals industry trends through associations and publications.
• Maintain knowledge of company products, services, equipment, programs, and policies to communicate and sell effectively.
• Collaborate with sales and operations to penetrate territories and increase sales.

Job description

Job Summary

This position falls within the Sales Job Family, which includes roles focused on promoting and maintaining sales through lead generation and development, as well as executing sales in person, remotely, over the phone, or via email. The role also involves providing customer service, acting as a primary point of contact, and supporting marketing efforts through the analysis and dissemination of information on market trends, demand, pricing, and other key factors related to The Infra Group’s products. As a crucial part of our organization, this role supports local leadership strategies and drives proactive external efforts to maintain and grow the business.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• As a subject matter expert, responsible for independently completing a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work.
• Responsible for maintenance, development, and growth of new and established customer accounts by means of face-to-face and virtual communication, entertainment and office work.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with the assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Generates new business and drives repeat business by ensuring customer satisfaction.
• Schedules and completes regular visits to assigned customer accounts.
• Analyzes historical trends of material usage to better understand customer needs and identify opportunities to improve service.
• Educates customers about additional value and services such as ensuring their goals are better met.
• Assists with inventory management and developing inventory levels based on current market forecasts.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers’ questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complain resolution.
• Regularly inquires and monitors customer satisfaction regarding quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/pr production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiate certain pricing and/or agreements, following established guidelines and/or approvals.
• Following up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquires and regularly updates general knowledge of the metals industry and business trends through trade association events and industry publications.
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interact with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contracuual opportunities.
• Position will follow Sales Incentive Plan Guidelines.
• Responsible for adhering to safety processes and protocols.
• Responsible for monitoring, staying current and fully trained on location specific company supplied technology tools: Eniteo, InfraWeb, CSV & SteelXml Import files (Bluebeam), Customer Estimating Software (Vector) The Infra Group Customer Portal, Processing Tools (FastCam), Customer Payment System (Handle). Qlik Data, CRM (Hubspot).

Required Skills

• 0-5 years relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills and abilities required
• High School diploma/GED required, Bachelor’s degree preferred
• Excellent Communication Skills
• Highly Organized
• Superior Interpersonal Skills
• Ability to multi-task
• Excellent People Skills
• Positive Teammate
• Stong computer proficiency and working knowledge of Microsoft application (Excel, Word, PowerPoint, Teams) as well as internet search engines required

Compensation Range

The anticipated compensation for this position is USD $45,000.00/Yr. - USD $65,000.00/Yr. depending on experience, qualifications, and location.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN