Account Representative

Merchology; Plymouth (MN); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO 18 days

8 company-paid holidays

Hybrid work schedule

Paid volunteer time (40 hours)

401(k) with match

Medical and dental insurance options

Company-paid life insurance and short‑

Job summary

Merchology in Plymouth, MN is seeking an Account Representative to be the primary interface for customers interested in our premium branded products. You will handle qualified leads, guide customers from quotes to orders, and strive to close sales while meeting team KPIs.

The role requires a friendly, team-oriented attitude, 1–3 years in customer service or sales, and exposure to CRM systems like HubSpot. Hybrid onsite/remote work is available with a focus on performance and customer

Qualifications

• High school diploma or GED required; associates or bachelor's preferred.
• 1–3 years of customer service or sales experience in retail, restaurant, or office settings.
• Friendly, team-oriented attitude with a drive to win as a team.
• Proficient with Microsoft Office; experience with a CRM preferred.

Responsibilities

• Interact with customers via inbound/outbound calls, emails, and virtual meetings.
• Recommend products and decoration methods to close sales.
• Guide domestic and international customers through the full sales process.
• Meet KPIs for engagement, response times, calls, and conversions.
• Build relationships through consistent outreach.

Skills

Customer service

Sales experience

CRM HubSpot

Microsoft Office

Education

High school diploma or GED

Associates or Bachelor's degree preferred

Tools

HubSpot

Microsoft Office Suite

Job description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology is currently seeking a proactive Account Representative to become an integral part of our Sales Team. This role, reporting to the Account Representative Supervisor, holds significant importance as the primary interface for customers interested in our premium branded products. The Account Representative will manage qualified leads received from teammates or referrals from elite brands, with the primary objective of successfully closing sales transactions.

PRIMARY RESPONSIBILITIES

A successful Account Representative will:

• Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and virtual meetings
• Recommend products, decoration methods, and premium brands that meet the needs of the customer with the ultimate goal of closing a sale
• Assist domestic and international customers throughout the entire sales process including product selection, quote requests, and order creation
• Meet team KPIs related to customer engagements, customer contact timelines, inbound and outbound calls, and conversion rate
• Proactively reach out to customers to increase customer retention, engagement, and satisfaction
• Have a collaborative demeanor to build relationships and trust with customers through consistent outreach
• Host customers in the Minnesota office for tours and showroom visits
• Additional projects or duties as assigned

Requirements

• High school diploma or GED required; Associates or Bachelors degree preferred
• One to three years of customer service or sales experience in retail, restaurant, sales, or an office environment
• Friendly and team-oriented attitude to Win as a Team
• Microsoft Office Suite proficiency
• Experience with a CRM (e.g., HubSpot)
• Efficient and detail-oriented
• Excellent communication skills

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [e-mail] for assistance.