Account Representative

callabco

Merrillville (IN)

On-site

USD 42,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) with company match

Vacation and sick time after 90 days

Logo apparel provided

Job summary

Calibration Laboratory, LLC is seeking an Account Representative to join our team. The role focuses on customer acquisition and retention, handling calibration quotes, maintaining accounts, and delivering consistent support to our client base.

You will respond to inquiries, generate quotes, schedule onsite calibration, educate customers on terminology and benefits, and build lasting relationships while applying our Scope of Accreditation.

Qualifications

Two or more years of customer service in manufacturing/industrial/technical sales.
Excellent customer service with professional phone and email communication.
MS Office proficiency (Word, Outlook, Excel, PowerPoint).
Ability to multitask in a fast-paced environment.
Detail-oriented with strong accuracy.
Valid driver''s license with a clean record.
Must pass the entrance exam.

Responsibilities

Answer incoming phone calls and direct them to the appropriate employee.
Respond to customer inquiries via phone and email regarding calibration quotes.
Generate new and repeat sales by providing product and technical information.
Assist with scheduling onsite calibration services.
Provide customers with updates on their equipment and service status.
Educate customers on calibration terminology, features, and benefits to improve customer satisfaction.
Build and maintain strong, long-lasting customer relationships.
Understand business structures across industries to identify key decision-makers.
Generate calibration quotes using internal software programs.
Contact customers promptly to obtain purchase orders and other required purchasing documents.
Stay organized and meet objectives and deadlines.
Maintain accurate customer account information.
Continuously expand knowledge by studying equipment profiles, calibration methods, and participating in technical discussions.
Maintain working knowledge of the laboratory''s current Scope of Accreditation.

Skills

Customer service

MS Office

Multitasking

Attention to detail

Driver's license

Entrance exam

Education

High school diploma or equivalent

Job description

Job Description

Seeking a career-minded, highly motivated individual to join the Calibration Laboratory, LLC team as an Account Representative.

Summary of Position

The Account Representative plays a fundamental role in customer acquisition and retention by delivering exceptional customer service. This position is primarily responsible for preparing calibration quotes, maintaining customer accounts, and providing outstanding support to our existing customer base.

Responsibilities

Answer incoming phone calls and direct them to the appropriate employee.
Respond to customer inquiries via phone and email regarding calibration quotes.
Generate new and repeat sales by providing product and technical information in a timely manner.
Assist with scheduling onsite calibration services.
Provide customers with updates on their equipment and service status.
Educate customers on calibration terminology, features, and benefits to improve customer satisfaction.
Build and maintain strong, long-lasting customer relationships.
Understand business structures across various industries to identify key decision-makers.
Generate calibration quotes using internal software programs.
Contact customers promptly to obtain purchase orders and other required purchasing documents.
Stay organized and task-oriented to meet objectives and deadlines.
Maintain accurate customer account information.
Continuously expand job knowledge by studying equipment profiles, calibration methods, and participating in technical discussions within the laboratory.
Maintain a working knowledge of the laboratory's current Scope of Accreditation.

Skills and Requirements

Preference will be given to individuals with two or more years of customer service experience in a manufacturing, industrial, or technical sales environment.
Excellent customer service skills with a strong emphasis on professional phone and email communication.
Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint, with the ability to quickly learn proprietary software.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Valid driver's license with a good driving record.
Must pass the entrance exam (see Application Process below).

Education

High school diploma or equivalent required.

Reports To

The Account Representative reports directly to the Quality Manager.

Our Mission

We are committed to providing high-quality instrument calibration services, both onsite and in our laboratory, in accordance with established procedures and our customers' requirements. We strive to deliver prompt, efficient, and cost-effective service while meeting the specific needs of every client.

Benefits

Health, dental, vision, and life insurance.
401(k) retirement plan with company matching contributions.
Vacation and sick time available after successful completion of the 90-day probationary period.
Company-provided logo apparel.

Ten paid holidays: