Account Representative

Laitram LLC; Harahan (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Intralox, L.L.C., a division of Laitram LLC, is seeking Account Representatives for the Customer Service team in Harahan, LA. The role focuses on delivering outstanding service, managing accounts, and driving sales through proactive engagement with an industry-focused team.

Candidates may be English-proficient or bilingual (Spanish/English). The start date is projected for August 24, 2026, and sponsorship is not available.

Qualifications

• Strong mathematical and technical aptitude.
• Excellent verbal and written communication skills.
• Self-managed team player.
• Working knowledge of Windows-based software.
• Ability to travel by air and car at least two times a year for up to a week.
• Typing a minimum of 35 words per minute.
• Occasional weekend work for training and development.
• Ability to work some holidays.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels with high accuracy.
• Manage a large volume of transactional work.
• Provide recommendations and technical assistance for conveyor and belting solutions.
• Assist customers with industry-specific product information to enhance operations and maximize sales opportunities.
• Build and expand customer relationships to secure replacement and new business.
• Co-manage accounts with multiple team resources.
• Utilize the CRM system to maintain strong customer connections.

Skills

Math & technical aptitude

Verbal & written communication

Self-managed team player

Windows-based software

Travel willingness

Typing speed 35 WPM

Weekend work for training

Holiday work

Education

College degree preferred

Tools

Oracle ERP

Job description

Account Representative - Customer Service (Intralox, L.L.C.)

Intralox, L.L.C. is currently seeking candidates for their upcoming class of Account Representatives within the Customer Service team. The successful candidates will be tasked with delivering outstanding service support to customers and managing accounts through both reactive and proactive engagement, collaborating with an industry-specific team to sustain and increase sales.

Positions are open for candidates who are proficient in English, as well as for those who are bilingual in Spanish and English. The anticipated start date for the new appointees in this position is August 24, 2026 .

Note: This position is not eligible for work authorization sponsorship.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Job Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy.
• Manage a large volume of transactional work.
• Provide recommendations and technical assistance for conveyor and belting solutions.
• Assist customers with industry-specific product information to enhance their existing operations and make recommendations for improvement to maximize sales opportunities.
• Build and expand customer relationships to ensure replacement and new business.
• Co-manage accounts in conjunction with multiple team resources.
• Utilize the CRM system to efficiently oversee and cultivate strong customer connections.

Requirements

• Strong mathematical and technical aptitude.
• Excellent verbal and written communication skills.
• Self-managed team player.
• Working knowledge of Windows-based software.
• Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
• Ability to travel by air and car at least two times a year for up to a week at a time.
• Ability to type a minimum of 35 words per minute.
• Ability to work the occasional weekend for training and development.
• Ability to work some holidays.

Desired Qualifications

• Basic mechanical aptitude to assist with product support and troubleshooting.
• Previous business-to-business customer phone support service experience preferred.
• College degree preferred.
• Familiarity with ERP systems (Oracle) a plus.