Account Relationship Manager (ARM)

Keystone Cooperative, Inc.; Rensselaer (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

Keystone Cooperative, Inc. is seeking a customer-focused agricultural sales professional in Indiana to act as the trusted partner for farmers. You will communicate the value of Keystone's Elite AGx and Connect platform, build lasting customer relationships, and position Keystone products and services during calls and meetings.

The role requires 1-3 years in ag sales, solid agronomy understanding, and the ability to travel as needed while maintaining profitability for farmer-owners.

Qualifications

• Bachelor's degree in an agricultural-related field is preferred.
• 1-3 years of relevant ag sales experience.
• Strong communication and organizational skills.
• Ability to learn diverse product portfolios and deliver profitability to the company and farmer-owners.

Responsibilities

• Gain in-depth knowledge of customers' initiatives and goals through regular interactions with stakeholders.
• Utilize AGx, Connect and other tools to interpret information and provide sound recommendations.
• Develop and execute a Customer Account Plan to meet producer objectives.
• Coordinate with Sales Lead, Regional Director and Operations to address key business issues.
• Maintain account records and communicate progress with Location Manager and Operations.

Skills

Ag sales experience

Crop production basics

Communication skills

Organizational skills

Profitability awareness

Analytical skills

Independent decision making

Willingness to travel

MS Office

Education

Bachelor's in agriculture

Tools

MS Office

Keystone Connect

Strategic Account Profile Sheets

Job description

Job Description

Overview: This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone's promise of being the farmer's trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone's Elite AGx and the Connect platform.

Duties and Responsibilities

• Gain in-depth knowledge and insight of assigned customers' initiatives, goals, and strategies through regular interaction with all levels within the customer's operation, including understanding the producer's business drivers, strategy and buying practices
• Utilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendations
• Ask good questions to understand customer's strategy and adapt our offering to best fit the customer's goals
• Ensure objectives and targets of the producers are met by the development of a Customer Account Plan.
• Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customer
• Detail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customer
• Set and achieve sales volumes, profit margins and other goals for each assigned account.
• Maintain account and sales call records via Keystone Connect and Strategic Account Profile Sheets
• Communicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts.
• Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developments
• Provide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaints
• Develop work habits that create, build and support the go-to-market strategy within the organization.
• Adapt to and communicate changes in strategies to key stakeholders.

Skills and Qualifications

• 1-3 years of relevant ag sales experience
• Basic understanding of crop production, including basic agronomics
• Strong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationships
• Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions
• Capable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-owners
• Strong analytical skills and ability to accurately calculate information
• Ability to work independently and make appropriate decisions
• Must be willing to work hours necessary to be successful and travel as needed
• Proficient with MS Office suite and company specific software.
• Ability to understand and utilize additional technological tools and resources.

Education and Experience

Bachelor's degree in an agricultural-related field is preferred; or a combination of education and/or experience