Account Relationship Manager

Keystone Cooperative, Inc.; Reynolds (IN); On-site; USD 55,000 - 90,000; Full time

Job summary

Keystone Cooperative, Inc. in Reynolds, IN, seeks an agricultural sales professional to be the primary resource for customers on current and future technologies via Keystone’s Elite AGx and Connect platform.

You will develop a deep understanding of customer goals and translate them into practical, profitable solutions. The role requires 1–3 years of ag sales, strong communication, and the ability to manage accounts with travel as needed.

Qualifications

• 1–3 years of ag sales experience preferred.
• Basic understanding of crop production and agronomics.
• Excellent written and verbal communication; ability to build relationships.

Responsibilities

• Develop and execute account strategies for assigned producers.
• Conduct on-farm and remote engagements to present Keystone products.
• Draft and review Customer Account Plans with Sales Lead and Regional Director.
• Maintain accurate account records using Keystone Connect and profiles.
• Communicate account progress and issues to Location Manager and Ops teams.
• Provide ongoing customer service and resolve issues as primary contact.

Skills

Ag sales

Crop knowledge

Relationship building

MS Office

Analytical skills

Travel ready

Education

Bachelor's degree in agriculture

Tools

MS Office Suite

Job description

Job DescriptionOverview:This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone’s promise of being the farmer’s trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and the Connect platform.Duties and Responsibilities:Include but are not limited to:Gain in-depth knowledge and insight of assigned customers’ initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy and buying practicesUtilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendationsAsk good questions to understand customer’s strategy and adapt our offering to best fit the customer’s goals.Ensure objectives and targets of the producers are met by the development of a Customer Account Plan. Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customerDetail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customerSet and achieve sales volumes, profit margins and other goals for each assigned account.Maintain account and sales call records via Keystone Connect and Strategic Account Profile SheetsCommunicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts. Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developmentsProvide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaintsDevelop work habits that create, build and support the go-to-market strategy within the organization. Adapt to and communicate changes in strategies to key stakeholders.Skills and Qualifications: 1-3 years of relevant ag sales experienceBasic understanding of crop production, including basic agronomicsStrong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationshipsExcellent organizational skills and ability to work well within strict time frames, despite numerous interruptionsCapable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-ownersStrong analytical skills and ability to accurately calculate informationAbility to work independently and make appropriate decisions.Must be willing to work hours necessary to be successful and travel as neededProficient with MS Office suite and company specific software. Ability to understand and utilize additional technological tools and resources.Education and Experience: Bachelor’s degree in an agricultural-related field is preferred; or a combination of education and/or experience