Account Relations II Representative

Canon USA & Affiliates; Melville (NY); Hybrid; USD 23,000 - 40,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. in Melville, NY seeks an Account Relations Representative II to oversee financial aspects of promotions for a group of accounts and ensure accuracy in reconciliations. You will collaborate across teams to resolve discrepancies and drive operational excellence.

This full-time, hybrid role requires office presence Monday–Wednesday with remote work the remaining days, and may adjust by business needs.

Qualifications

• Requires general education and/or vocational training, plus 1 to 2 years of related experience.
• Bachelor's degree in Business Management or in a relevant field or equivalent experience is preferred.
• MS Office and Google Workspace experience, with advanced skill in Excel and Google Sheets (such as Pivot Tables, VLOOKUP/XLOOKUP, and standard data manipulation functions).
• Strong communication skills with the desire to cultivate positive, long-term working relationships across various businesses
• Strong analytical mindset with proven troubleshooting skills to resolve complex account or workflow discrepancies.
• Exceptional multi-tasking and organizational abilities to manage competing deadlines across multiple client accounts simultaneously.

Responsibilities

• Oversee and track the financial aspects related to promotions for a group of accounts.
• Drive operational excellence and maximize client satisfaction within BPG and Client Services.
• Represent the organization by delivering customer support, responding to inquiries, and troubleshooting product and operational issues.
• Oversee dealer-account operations including marketing program coordination, contract coordination, and system support.
• Manage Sales Fund, claim validation, credit issuance, and post-audit resolution.
• Drive process improvements and develop SOPs while ensuring SOX compliance.

Skills

Communication skills

Analytical mindset

Multi-tasking

Organizational abilities

Education

Bachelor's degree in Business Management or relevant field

General education or vocational training

Tools

Excel

Google Sheets

Job description

About the Role

Canon USA in Melville, NY is seeking an Account Relations Representative II. The individual will be responsible for overseeing and tracking the financial aspects related to promotional activities, such as discounts, advertising costs, or incentives, for a group of accounts. In this role, attention to detail, strong financial acumen, and effective cross-team communication are crucial for managing and resolving any financial discrepancies related to promotions and funding. The ability to handle complex accounts and financial reconciliations is key at this level.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Core Responsibilities & Client Support:


• Execute client-driven initiatives to ensure operational excellence, drive growth, and maximize satisfaction within the Business Products Group (BPG) and Client Services divisions.


• Serve as an organizational representative by delivering customer support, responding to inquiries, and troubleshooting product and operational issues.


• Dealer-Account Operations Management:


• Oversee diverse dealer-account operations, including:


• Marketing Program & Contract Coordination


• System Support & Operations


• Sales Fund Management & Claim Validation


• Credit Issuance, Chargeback Management & Post-Audit Resolution


• Process Improvement & Compliance:


• Drive business process improvements and develop Standard Operating Procedures (SOPs).


• Resolve complex operational challenges in strict compliance with departmental guidelines and Sarbanes-Oxley (SOX) regulatory policies.


• Adapt essential function allocations based on specific channel requirements and areas of specialization.


• Reporting Structure:


• Report directly to a Supervisor or Manager.

About You: The Skills & Expertise You Bring

In accordance with applicable law, we are providing the anticipated annual rate for this role: $19.46 - 29.13 an hour

• Requires general education and/or vocational training, plus 1 to 2 years of related experience.


• Bachelor's degree in Business Management or in a relevant field or equivalent experience is preferred.


• MS Office and Google Workspace experience, with advanced skill in Excel and Google Sheets (such as Pivot Tables, VLOOKUP/XLOOKUP, and standard data manipulation functions).


• Strong communication skills with the desire to cultivate positive, long-term working relationships across various businesses


• Strong analytical mindset with proven troubleshooting skills to resolve complex account or workflow discrepancies.


• Exceptional multi-tasking and organizational abilities to manage competing deadlines across multiple client accounts simultaneously.

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• -Employee referral bonus


• -Employee discounts


• -“Dress for Your Day” attire program (casual is welcome, based on your job function)


• -Volunteer opportunities to give back to our local community


• -Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law.