Account Partner Director - Retail Professional Services

salesforce.com, inc.; Colorado; On-site; USD 183,000 - 244,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase program

Health, dental, vision insurance

Job summary

Salesforce is seeking the Account Partner Director, Retail Professional Services, a senior client-facing leader responsible for delivering and expanding Salesforce Professional Services engagements within a portfolio of retail accounts. This role blends deep industry know-how, executive relationship management, and services sales acumen to maximize value for customers.

You will build trusted executive relationships, shape services strategies, manage SOWs, coordinate with delivery teams, and

Qualifications

• 10+ years of professional services, consulting, or services sales experience in retail.
• Proven track record of growing enterprise relationships and exceeding targets.
• Strong understanding of Salesforce capabilities for retail processes (Commerce, Marketing, Service, Data/AI).
• Ability to present complex services proposals to executives.
• Excellent communication, negotiation, and presentation skills.
• Experience in a matrixed environment across sales, delivery, and product teams.

Responsibilities

• Serve as the executive point of contact for Professional Services across a defined retail portfolio.
• Identify, qualify, and close Professional Services opportunities including implementation and managed services.
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to align strategies with business outcomes.
• Lead the development of SOWs, proposals, and services roadmaps for retail needs.
• Ensure on-time, on-budget delivery and strong customer satisfaction.
• Proactively identify expansion opportunities to grow services revenue.
• Represent customer needs internally, advocating for resources and solutions.

Skills

Executive relationship mgmt

Services sales

Salesforce knowledge

Communication

Negotiation

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Business/Technology or related field

Tools

Salesforce certifications

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 09/14/2026.

The Account Partner Director, Retail Professional Services is a senior client-facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of retail industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments.

Key Responsibilities:

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
• Accurately forecast services pipeline and revenue within assigned territory

Required Qualifications:

• 10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry
• Proven track record of managing and growing enterprise client relationships and exceeding revenue targets
• Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI)
• Demonstrated ability to develop and present complex services proposals to executive audiences
• Excellent communication, negotiation, and presentation skills
• Experience working in a matrixed environment, collaborating across sales, delivery, and product teams

Preferred Qualifications:

• Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry-specific)
• Experience with agile delivery methodologies
• Bachelor's degree in Business, Technology, or a related field

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $182,715 - $244,465 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.