Account Ops Coordinator

CBRE HV; North Carolina; On-site; USD 42,000 - 52,000; Full time

Job summary

CBRE Account Operations Coordinator role at CBRE in the United States (North Carolina) to execute basic operational processes for work order management and service partner follow-up. This position is part of Contract Quality Management, responsible for delivering contracted services and ensuring requirements are fulfilled.

You will work with customers, service providers, and internal teams, handle routine dispatching and scheduling, attend weekly client calls, and follow defined procedures under

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Proficient in Microsoft Word, Excel, Outlook.
• Strong organizational skills with an inquisitive mindset.
• Ability to calculate simple figures such as percentages, discounts, and markups.

Responsibilities

• Work with customers, service providers, and employees on routine and non-routine activities.
• Assist small to medium clients to achieve objectives via coordinating processes, controls, cost, information, communications, and quality.
• Resolve maintenance work orders in a timely manner, including dispatching, scheduling, and post-service activities.
• Attend periodic weekly calls with clients to review the status of projects and work orders.
• Work with internal groups to communicate customer requirements and resolve challenges, issues, or opportunities.
• Follow existing procedures to solve straightforward problems under close supervision and guidance.

Skills

Communication skills

Microsoft Office

Organizational skills

Numerical basics

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Job Description

About the Role:
As a CBRE Account Operations Coordinator, you will execute basic operational processes for work order management and service partner follow-up.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Work with customers, service providers, and employees performing routine and non-routine activities.
• Assist small to medium clients to achieve objectives. This includes coordinating processes, controls, cost, information, communications, and quality.
• Resolve maintenance repair work orders in a timely manner. Assist with dispatching, scheduling, and post-service activities.
• Attend periodic weekly calls with clients to review the status of projects and work orders.
• Work with internal groups to communicate customer requirements and resolve any challenges, issues, or new opportunities.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
  

Qualifications

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Ability to calculate simple figures such as percentages, discounts, and markups.
• Schedule Friday to Tuesday, 4:00 PM-12:30 AM ET; Wednesday-Thursday off.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.

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