Account Onboarding & Operations Analyst

Bank of America; Pennington (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America is seeking an Offboarding Specialist for the Private Bank Offboarding team in the United States. You will handle moderately complex account closure activities, ensuring documentation and asset transfers meet policy requirements.

You will review distributions, support internal partners, and escalate risks while maintaining client service quality and compliance with procedures in a fast-paced environment.

Qualifications

• Ability to find and resolve data inconsistencies in highly detailed documents and systems.
• Ability to follow detailed instructions.
• Experience interacting with partners via email and chat.
• Ability to be flexible within the hours of 8:00 AM – 6:00 PM Monday through Friday.

Responsibilities

• Performs offboarding of accounts and reviews required account documentation by finding requirements and completing account closure activities.
• Reviews and approves required account documentation by confirming distribution plans, needed approvals and supporting documents before starting asset or cash movement.
• Performs moderate levels of research, follow-up and resolution of more complex routine research requests by monitoring asset and cash transfers, tracking account activity and resolving open items through completion.
• Proactively finds risk and opportunities for process improvement based on an understanding of how the work affects other operational units by finding issues during quality review, addressing gaps and escalating risks or improvement opportunities.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing updates to client teams on request status, outstanding requirements and completion outcomes.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units.

Skills

Account Management

Customer and Client Focus

Oral Communications

Research

Analytical Thinking

Attention to Detail

Collaboration

Problem Solving

Prioritization

Recording/Organizing Information

Result Orientation

Tools

Microsoft Office

Banking Systems

Job description

Bank of America is seeking an Offboarding Specialist for the Private Bank Offboarding team in the United States. You will handle moderately complex account closure activities, ensuring documentation and asset transfers meet policy requirements.

You will review distributions, support internal partners, and escalate risks while maintaining client service quality and compliance with procedures in a fast-paced environment.