Account Manager, Verification Services

Compliance Holdings; North Carolina; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health savings

FSA options

Employee assistance

Life and disability insurance

Résumé du poste

Lumelight is seeking an Account Manager for Verification Services to support clients and partners, manage relationships, and coordinate resources from kickoff through completion. This remote role reports to the Manager, Verification Services and operates within the continental United States.

You will work with the Operations Team and other departments to ensure high-quality deliverables, timelines, and client satisfaction, while balancing multiple projects and priorities in a fast-paced

Qualifications

• 1–3 years in client services, account management, or related field.
• Experience in health benefits, insurance, healthcare, or professional services preferred.
• Proficient with Word, Excel, Outlook, PowerPoint; strong onboarding/implementation knowledge.
• Excellent problem-solving, time management, and organizational abilities.

Responsabilités

• Plan, coordinate, and track client projects to meet timelines and quality standards.
• Gather and process onboarding and implementation materials for successful delivery.
• Serve as primary liaison between clients and Lumelight to align goals and expectations.
• Communicate updates, attend meetings, and provide status reports.
• Collaborate with Data Team to ensure accurate data collection and timely deliverables.
• Maintain project documentation and client records in company systems.
• Identify opportunities to improve client experience and operational efficiency.
• Perform other duties as assigned.

Connaissances

Client relations

Project coordination

Time management

Communication skills

Formation

High School Diploma

College preferred

Outils

Microsoft Office

Video conferencing

Description du poste

Account Manager-Verification Services

Who We Are: At Lumelight, we're helping employers, brokers, and third-party administrators navigate the increasingly complex world of benefits administration and compliance. As a growing organization, we combine expertise, technology, and service to deliver solutions that make a meaningful impact on our clients.

We're looking for an experienced Account Manager, Verification Services who is excited to contribute to a high-performing team and help support our continued growth.

We are hiring for an Account Manager, Verification Services:

Position Summary

Reporting to the Manager, Verification Services, individuals in this role are responsible for serving Lumelight clients and partners, managing client relationships, coordinating resources, overseeing project timelines, and ensuring high-quality deliverables from project kickoff through completion. Account Managers also ensure client deliverables meet quality standards starting with a project's kick-off through completion. This position is client-facing while also working closely with the rest of the Operations Team and other departments to ensure that everything we do is for the betterment of our clients. This position is remote within the continental United States.

Responsibilities

• Plan, coordinate, and track client projects and deliverables to ensure timelines, milestones, and quality standards are consistently achieved.
• Gather, review, and process all required client onboarding and implementation materials to support successful project execution and delivery.
• Serve as the primary liaison between clients and Lumelight, building strong relationships through a clear understanding of client goals, business needs, and expectations.
• Communicate effectively with clients and their representatives by facilitating meetings, responding to inquiries, providing status updates, and delivering project reports.
• Partner closely with the Data Team to ensure accurate data collection, analysis, and timely completion of client deliverables.
• Collaborate with cross-functional teams throughout the audit process to ensure alignment, transparency, and successful project outcomes.
• Monitor project progress, identify risks or potential issues, and proactively communicate solutions to maintain project success.
• Ensure all client deliverables are accurate, complete, and meet established quality and service standards.
• Maintain detailed project documentation, client records, and communication logs in accordance with company processes and procedures.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience, operational efficiency, and team effectiveness.
• Perform other duties and special projects as assigned.

Education & Experience

• Education: High School Diploma, College preferred
• Minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field. Experience in health benefits, insurance, healthcare, or professional services is preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
• Required software: Demonstrated ability to deliver exceptional service and support to clients with complex needs while managing multiple priorities.
• Superior problem‑solving ability, preferably within a customer environment.
• Superior account management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
• Demonstrated relationship building skills including engaging, persuading, debating, and gaining credibility with key parties involved throughout the audit process.

Location & Work Environment

• This position is a remote position within approved Lumelight states.
• This job operates in a professional office environment, whether in person or remotely.
• This role routinely uses standard office equipment such as computers, phones, and printers. Equipment will be provided to you.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Schedule

• Monday through Friday, 40 hours a week, following an agreed‑upon schedule.
• Extended hours and/or weekends will be required during the busiest season of ACA reporting, which mainly occurs in the first quarter of the calendar year.

Travel

Minimal travel is required.

Medical, Dental and Vision Benefits

• ~ Health Savings and Flexible Spending Account Options
• ~Employee Assistance Program
• ~ Company-paid Life and Disability Insurance

Recruitment Policy

We are currently recruiting from the following states: All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.