Account Manager - Telecom

vHive; Minnesota; On-site; USD 80,000 - 100,000; Full time

Job summary

A telecommunications company is seeking an experienced Account Manager to drive customer satisfaction and revenue growth. This role involves managing enterprise accounts, building relationships with executives, and aligning solutions with customer needs. The ideal candidate has at least 5 years of experience in account management, preferably in telecommunication SaaS solutions. This position is based in the USA.

Qualifications

• Minimum 5 years of experience in account management delivering SaaS solutions.
• Recent experience in the telecommunications industry is desirable.
• Ability to build trusted relationships with executives.

Responsibilities

• Ensure revenue goals are met.
• Serve as the main point of contact for the account.
• Develop understanding of customer goals and align solutions.

Skills

Managing large enterprise accounts

Building relationships with C-level executives

Leading commercial negotiations

Excellent communication and collaboration skills

Job description

Account Manager – Job Description

vHive is expanding in North America and is looking for an Account Manager in the USA. As an Account Manager, you will play a significant role, focusing on strengthening and growing customer dedication and satisfaction while ensuring the account’s growth in vHive’s Telecom business.

Responsibilities

• Make sure our revenue goals are met
• Serve as the main point of contact for the account, becoming the person they trust and prefer to engage with
• Ensure achievement of revenue goals through effective planning and execution.
• Develop a strong understanding of the customer's operations, goals, and pain points, and align vHive’s solutions accordingly.
• Build relationships at all levels of the organization, tailoring communication style to suit executives, technical teams, and everyone in between.
• Serve as the initial point of contact for customers' technical requirements, supported by the technical team.
• Understand customer technical requirements and align them with product features.
• Anticipate needs and proactively offer solutions and insights that demonstrate value and inspire confidence.
• Guide onboarding, drive usage, and support the successful adoption of the vHive platform across teams.
• Identify new business opportunities by recognizing unmet needs and aligning them with vHive’s capabilities.
• Act as the voice of the customer internally, ensuring collaboration with Product, Operations, and other teams to drive excellent outcomes.
• Travel when necessary to maintain strong personal relationships and ensure alignment.

Qualifications

• Minimum 5 years proven experience managing large enterprise accounts in an inside sales or account management capacity, specifically delivering SaaS solutions.
• Recent and relevant experience within the telecommunications industry is highly desirable.
• Demonstrated ability to build trusted relationships with C-level executives and serve as a strategic advisor.
• Technology background, with a focus on SaaS and telecommunication network architecture is desirable.
• Strong understanding of organizational dynamics, with the ability to navigate and influence both internal and external stakeholders.
• Skilled in leading commercial negotiations, including preparation and presentation of annual account plans.
• Established leadership presence with the ability to work effectively in a global, matrixed environment.
• Track record of setting clear goals, taking initiative, and consistently achieving strong results.
• Excellent communication and collaboration skills, with the ability to engage and inspire at all levels of an organization.