Account Manager/Specialty Account Manager - TAVNEOS (Rare Disease) - Tucson, AZ

1002 Amgen USA Inc.; Phoenix (AZ); Hybrid; USD 145,000 - 215,000; Full time

Benefits offered by this job

Retirement plan

Medical/dental/vision coverage

Stock-based incentives

Flexible work options

Job summary

Amgen Inc. is seeking an experienced Account Manager / Specialty Account Manager to drive Tavneos adoption across designated healthcare markets in the United States.

You will educate physicians and care teams, manage accounts, and coordinate with cross-functional partners to expand patient access and care with rare disease therapies. The role emphasizes relationship-building with providers, understanding payer and access dynamics, and utilizing matrix resources to achieve sustainable product

Qualifications

• Bachelor's or higher in a relevant field with sales experience in pharma/biotech/medical devices or hospital sales.
• Alternative pathways include Associate degree with extensive sales experience (see list).
• High school diploma plus extensive sales experience also acceptable.
• Advanced degrees (Doctorate/Master’s) with account management experience are favorable.

Responsibilities

• Develop and execute territory business plans to achieve sales objectives.
• Promote Tavneos consistent with labeling and compliance guidelines.
• Educate healthcare professionals on disease state and product information.
• Build relationships with physicians, nurses, staff, and patient services teams.
• Navigate diverse care settings including private practices and hospitals.
• Coordinate with matrix teams to deliver integrated, account-specific solutions.
• Lead referral networks and site-of-care pathways for patient initiation and continuity.
• Engage local KOLs to expand therapeutic reach and influence.

Skills

Interpersonal communication

Verbal communication

Written communication

Self-motivation

Education

Bachelor's degree

Associate degree

High school diploma/GED

Doctorate degree

Master’s degree

Tools

Microsoft Office suite

Virtual communication tools

Job description

Career Category Sales Job Description HOW MIGHT YOU DEFY IMAGINATION? At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

In this vital role you will be representing Tavneos to physicians and healthcare professionals, playing a key role in establishing product demand and delivering comprehensive account management within a designated territory. You will serve a central point of contact, response for educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care. As a SAM, you will drive product utilization while identifying and addressing the unique needs of each account. This includes building and maintaining strong relationships with healthcare providers, coordinating cross-functional field teams, and executing aligned strategies to ensure access, education, and support for rare disease treatments.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Win What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications (Account Manager – Level 4)

• Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience

Basic Qualifications (Specialty Account Manager – Level 5)

• Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
• Master’s degree & 6 years of collective account management experience, sales, & commercial experience
• Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
• Associate degree & 10 years of collective account management experience, sales, & commercial experience

Preferred Qualifications

• Rare or Ultra Rare Disease experience preferred.
• Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination.
• Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
• Prior experience working in or with Rheumatology and Nephrology strongly preferred.
• Familiarity with Tavneos – e.g., infused therapies, buy-and-bill products, products under medical benefit highly desired.
• Experience engaging within administrators – e.g., community practices, academic centers, IDNs, hospital systems.
• Ability to collaborate effectively in a matrix environment, working cross-functionally with [Insert relevant roles – e.g., Market Access, Patient Services, MSLs, Nurse Educators, TLLs, Field Reimbursement].
• Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles.
• Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
• Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders.
• High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
• Willingness to travel approximately up to 80%, including occasional overnight or weekend travel as needed.

Thrive What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

Expected annual salary range

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is (Account Manager – Level 4) $145,311 - $196,597 (Specialty Account Manager – Level 5) $158,931 - $215,025.

Total Rewards

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

Equal Opportunity Employer

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Application deadline

Amgen's application deadline for this position is 11/30; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen