Account Manager, South Central – USA

Arc'teryx Limited; Austin (TX); Hybrid; USD 82,000 - 108,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibility

Family support

Growth, community & gear

Job summary

Arc’teryx is seeking an Account Manager, South Central – USA, to build and nurture wholesale relationships across Texas and nearby states while driving sales growth. You will serve as the primary contact for assigned accounts, coordinating with Sales, Operations and Customer Service to ensure exceptional service and accurate order fulfillment.

Candidates should have a Bachelor's degree and 5+ years in account management or related fields, with experience in wholesale or consumer goods.

Qualifications

• Bachelor's degree in Business, Marketing, Commerce, or related field preferred.
• 5+ years of experience in account management, sales, business development, or customer relationship management.
• Experience in wholesale, retail, consumer goods, distribution, or related industries preferred.
• Strong ability to build relationships, sell, influence, and negotiate.

Responsibilities

• Developing and maintaining long-term relationships with wholesale customers.
• Serving as the primary point of contact for assigned accounts and respond to customer inquiries in a timely manner.
• Conducting regular business reviews with customers to understand needs, challenges, and opportunities.
• Resolving customer concerns and escalable issues when necessary to ensure customer satisfaction.
• Maintaining accurate customer records, account activity, and communications within the CRM system.
• Achieving and exceed assigned sales, revenue, and margin targets.
• Identifying opportunities to increase sales through upselling, cross-selling, and product expansion.
• Collaborating with customers to forecast demand and develop growth strategies.

Skills

Account management

Sales

Customer relationships

Negotiation

CRM systems

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Department: NAM – North America Wholesale
Reports to: Senior Manager, Specialty Sales – USA
Location: Texas: Houston, Austin, Dallas, or San Antonio.

Your Opportunity at ARC’TERYX:

The Account Manager, South Central – USA, for North America Wholesale is responsible for building and maintaining strong relationships with wholesale customers while driving sales growth and customer satisfaction. This role serves as the primary contact for assigned accounts, ensuring customers receive exceptional service, timely support, and strategic business solutions. The Account Manager works closely with internal teams, including Sales, Operations, Customer Service, and Logistics, to deliver an outstanding customer experience and achieve revenue targets within South Central USA, Texas and Oklahoma.

This is a remote role, based in Texas. Candidates must be located in a major city or within a reasonably commutable distance to a major city and airport.

Meet your Team:

The North America Wholesale team is accountable for delivering sales through all local channels. We meet the guest where they are shopping, and ensure Arc’teryx is represented in an authentic, consistent way. As the retail landscape changes, we will work together to evolve our approach with creativity and teamwork.

If you were the Account Manager, South Central – USA now, here are some of the core activities you would be doing:

• Developing and maintaining long-term relationships with wholesale customers
• Serving as the primary point of contact for assigned accounts and respond to customer inquiries in a timely manner
• Conducting regular business reviews with customers to understand needs, challenges, and opportunities
• Resolving customer concerns and escalable issues when necessary to ensure customer satisfaction

• Maintaining accurate customer records, account activity, and communications within the CRM system
• You are an expert in developing and nurturing future relationships in the outdoor space, growing your order book and driving new accounts and revenue.

• Achieving and exceed assigned sales, revenue, and margin targets
• Identifying opportunities to increase sales through upselling, cross-selling, and product expansion
• Collaborating with customers to forecast demand and develop growth strategies

• Prospecting and onboard new wholesale accounts as required
• Preparing and deliver sales presentations, proposals, and pricing recommendations
• Coordinating with internal teams to ensure accurate order processing and timely delivery
• Monitoring inventory availability and communicate product updates to customers
• Supporting customers with pricing, product information, promotions, and order status inquiries
• Ensuring contract terms, pricing agreements, and service expectations are adhered to

Here are some of the things you could be working in the future:

• Staying informed about industry trends, customer needs, and competitor activities
• Providing market feedback and customer insights to support business planning and product strategies
• Identifying opportunities for process improvements that enhance customer experience and operational efficiency

Are you our next Account Manager, South Central, USA

• You have Bachelor's degree in Business, Marketing, Commerce, or a related field preferred
• You have 5+ years of experience in account management, sales, business development, or customer relationship management
• You have experience in wholesale, retail, consumer goods, distribution, or related industries preferred

• You have a strong ability to build relationships, sell, influence, and negotiate
• You are highly organized, and have excellent attention to detail

• You are able to operate independently
• You are passionate about building relationships, and able to dive in and drive brand awareness
• You have strong relationship-building and customer service skills
• You have excellent verbal, written, and presentation communication skills
• You have proven ability to meet sales targets and manage multiple accounts effectively
• You have strong negotiation, problem-solving, and conflict-resolution skills
• You have proficiency with CRM systems and Microsoft Office Suite
• You have strong organizational skills with attention to detail
• You have ability to analyze sales data and identify growth opportunities
• You are self-motivated with the ability to work independently and collaboratively

Compensation:

The salary range for this role is: USD$82,000 - USD$108,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - Immediately vested 401(k) retirement savings plan matching, eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase Program (ESPP), where applicable.
• Time & Flexibility - Paid time off, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

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Disruptive evolution. In pursuit of better. Always.

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