Account Manager, SMB

Mimecast Services Ltd; Lexington (MA); On-site; USD 112,000 - 168,000; Full time

Job summary

Mimecast is seeking an Account Manager, SMB in Massachusetts to own and grow a portfolio of existing SMB customers through upsell and cross-sell. This quota-carrying, relationship-driven role requires strong commercial instincts and capability to discuss cloud computing and IT stacks with technical buyers.

The US OTE range for this position is $112,000-$168,000 plus benefits, with opportunities for additional related benefits.

Qualifications

• IT sales experience with quota attainment.
• Strong business and commercial acumen.
• Excellent written and verbal communication.

Responsibilities

• Achieve monthly, quarterly, and annual upsell revenue targets.
• Partner with channels to build and execute account plans.
• Build and maintain strong relationships across the existing account base.
• Identify and sell new Mimecast products into existing accounts to drive revenue.
• Maintain accurate CRM records and provide timely reporting.

Skills

IT sales experience

Relationship building

Communication skills

Job description

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected. Mimecast is looking for an Account Manager, SMB to own a portfolio of existing SMB customers and grow revenue through upsell and cross-sell. This is a fast-paced, quota-carrying role for someone who thrives on relationship-driven selling rather than net-new prospecting. You will bring strong commercial instincts, disciplined pipeline management, and enough fluency in cloud computing and the broader IT stack to hold credible conversations with technical buyers.

What You'll do:

• Achieve monthly, quarterly, and annual upsell revenue targets.
• Partner with the Partner/Channel Development team to build and execute account plans.
• Build and execute sales activity plans to meet agreed revenue quotas.
• Build and maintain strong relationships across the existing account base.
• Identify and sell new Mimecast products into existing accounts to drive incremental revenue.
• Maintain accurate CRM records and complete required business administration and reporting.
• Follow Mimecast's end-to-end sales methodology and process.
• Monitor sales activity and provide management with timely, relevant reporting.
• Collaborate with other teams as needed to support customers and broader business goals.
• Participate in ongoing training to build product knowledge and sales skills.

What You'll bring:

• IT sales experience, with a focus on Email, Messaging, Security, or Storage preferred but not mandatory.
• Proven track record of achieving sales/revenue quota.
• Solid understanding of corporate IT teams and their buying processes.
• Strong business and commercial acumen.
• Strong written and verbal communication skills.
• Self-motivated, organized, and results-oriented Comfortable operating in a fast-paced, high-performance environment.
• Strong collaborator who works effectively across teams.

The US OTE range for this position is $112,000-$168,000 + benefits.

This reflects the minimum and maximum target for new hire on-target earnings for this position.

This position may also be eligible for other related benefits.

Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offe Belonging at Mimecast Cybersecurity is a community effort.

That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and affirmatively Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.