Account Manager, SMB

GrubHub Inc.; Chicago, Northern (IL, KY); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, Dental, Vision

Paid time off

Parental leave

Discounted meals

Job summary

Grubhub Inc. is seeking an Account Manager in the SMB Merchant Network to oversee a restaurant portfolio, optimize Grubhub accounts, and enhance menu pages to boost conversions.

You will cultivate relationships with restaurant partners, drive growth, and manage inquiries with timely responses, documenting interactions and following up on action items. The role emphasizes collaboration, process improvement, and product knowledge in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent years of experience required.
• 2-4 years of Sales or Account Manager experience preferred.
• Experience selling to restaurant owners is a plus.
• CRM systems experience (Salesforce) is beneficial.

Responsibilities

• Develop a solid understanding of Grubhub's products and services.
• Assist in managing a portfolio of restaurant accounts with timely communication.
• Help restaurants attract new diners and increase order volume.
• Conduct regular check-ins with partners to gather feedback and identify improvements.
• Route inquiries to the appropriate teams and maintain accurate records of interactions.
• Participate in training to enhance product knowledge and sales skills.
• Proactively contribute to team goals and growth.

Skills

Sales experience

Account management

CRM familiarity

English fluency

Education

Bachelor's Degree or equivalent

Tools

Salesforce

MS Office

Google Suite

Job description

**About Grubhub**At Grubhub, we believe food is more than just a meal: It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate - from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.**About The Opportunity**As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.**The Impact You Will Make*** Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.* Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.* Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.* Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.* Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.* Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.* Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.* Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.**What You Bring to the Table*** Candidate must be in the DFW area* Bachelor's Degree or equivalent years of experience and High School degree/GED required* 2-4 years of Sales or Account Manager experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.* Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.* Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.* Ability and desire to do whatever it takes to find solutions for restaurants.* Strong verbal and written communication skills.* Confident making outbound dials on the phone.* Proven track record of success in meeting and exceeding goals.* Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.* Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome - and encouraged - to be in the office up to 5 days a week if it works for you.#LI- HybridWe reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.Illinois: $64,000- 80,000 ($80,000-$100,000 OTE)Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.**Benefits**The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page .**A Final Note**At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.**We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy**.