Account Manager, Small Business Unit - Commercial Lines

Relation Insurance Services Select, Inc.; Charlotte (NC); On-site; USD 53,000 - 101,000; Full time

Benefits offered by this job

401K

Paid time off

Paid holidays

Employee assistance programs

Job summary

Relation Insurance Services Select, Inc. is seeking an Account Manager for the Small Business Unit to oversee client relationships and provide strategic coverage guidance for small commercial accounts.

You will collaborate on tailored plans, act as a field underwriter, and manage renewals to maintain high retention. A Property and Casualty license is required, with insurance designations a plus; strong analytics and MS Office skills are essential.

Qualifications

• Must have Property and Casualty license and maintain it.
• Four-year degree preferred.
• Strong analytical and mathematical skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Serves as the main point of contact for clients, addressing inquiries and advising on coverage changes.
• Partners in strategic development of tailored insurance plans.
• Acts as field underwriter and authorized representative to assess and bind coverage as appropriate.
• Strategically manages renewals to ensure high account retention.
• Prepares client proposals, submissions, loss evaluations, and risk analyses and provides quotations and policies.
• Assists clients in submitting first reports of claims and arranges claims support.
• Facilitates prompt carrier responses to expedite claim settlements.
• Reviews renewals and audits for accuracy and notifies clients of discrepancies.
• Stays informed about industry developments, new products, legislation, and technology to enhance knowledge and service.

Skills

Account management

Customer service

Bilingual (Spanish/English)

Analytical skills

PowerPoint

Excel

Microsoft Word

Education

High School Diploma

Four-year degree

Property and Casualty License

Insurance designations (AINS, CIC, CPCU, ARM)

Tools

PowerPoint

Excel

Word

Job description

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

WHAT WE’RE LOOKING FOR

The Account Manager, Small Business Unit manages the overall client relationship by providing strategic advice on coverage, risk management and business needs for small commercial accounts, ensuring that the client's insurance program aligns with long-term goals and growth plans. The Account Manager remains knowledgeable of advances in the insurance business as well as stays abreast of the types of insurance products available.

A GLIMPSE INTO YOUR DAY

• Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures
• Partners in the strategic development of insurance plans tailored to client needs.
• Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate.
• Strategically manages the remarketing of renewals to ensure high account retention rates.
• Oversee the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies. Communicates various billing and invoicing options.
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
• Assist clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team.
• Facilitates prompt response from carriers and their staff in order to expedite claim settlements.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed. Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommend process improvements as needed.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience
• Performs other projects, duties, and tasks, as assigned.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• A Property and Casualty License from state of domicile is required and must be maintained.
• Preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM).
• High School Diploma or equivalent.
• Four-year degree preferred.
• Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

WHY CHOOSE RELATION?

Competitive pay. A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. Career advancement and development opportunities. .

Note: The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .

$53,000.00 - $101,000.00

Relation Insurance Services is a North American insurance brokerage that offers business insurance, Employee Benefits, Personal Insurance, Retirement Services, and Risk-management through our family of brands across the United States. More importantly, we’re a team of experienced professionals who genuinely care. Whether it’s for you, your family, or your business/organization, we want to be the relationship you trust for answers to your questions, solutions for your insurance needs, and peace of mind for your future.