Account Manager- Service/Repair (Phoenix) TK Elevator Corporation

thyssenkrupp Elevator; Phoenix, Northern (AZ, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Continuous development

Work-life balance

Inclusive culture

Empowered environment

Job summary

TK Elevator is seeking an Account Manager- Service/Repair in Phoenix, AZ to secure and maintain service accounts and repair work while developing strong relationships with customers to meet annual revenue goals.

You will manage relationships with Tier 1–3 customers, develop capital plans for buildings, and prepare bids and proposals with operations input. Strong knowledge of elevator products and local codes is required.

Qualifications

• 1-2 years of related sales experience, elevator sales or industry experience.
• Ability to read and interpret architectural and/or blueprint drawings preferred.
• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred.

Responsibilities

• Exceeds sales goals and quotas for service and repair growth.
• Manages service accounts within territory to build ongoing relationships.
• Develops capital plans addressing short- and long-term building needs.
• Reviews blueprints and surveys equipment for proposals and approvals.
• Prepares service contract bids and coordinates with operations for input.
• Monitors contract status and ensures customer satisfaction.

Skills

Account management

Sales

Elevator industry

Customer relationship

CRM

Education

1-2 years of related sales experience in elevator industry

Blueprint/architectural drawings reading preferred

Experience selling Service/Repair/Modernization in elevator

Tools

CRM software

Estimating software

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Phoenix, AZ.

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
• Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate.
• Demonstrates technical knowledge of beneficial H-Power features. Determines customer needs and develops sales strategies to communicate H-Power modernization offerings.
• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers.
• Conducts customer follow-up on all proposals.
• Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested.
• Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met.
• Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE:

• 1-2 years of related sales experience, elevator sales or industry experience

• Ability to read and interpret architectural and/or blueprint/drawings preferred

• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred

What makes us special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond