Account Manager, Scale

MERGE; Boston (MA); Hybrid; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Lifestyle Spending Account

Paid time off

Job summary

MERGE is a marketing and technology agency blending health and wellness storytelling with AI-driven insights. As Account Manager, Scale, you will own a book of business, expand it through new services and stakeholders, and collaborate closely with SMEs and PMs to back your proposals with credible business cases.

You will identify whitespace, nurture relationships, and manage renewals while maintaining CRM discipline, all in a hybrid US-based role.

Qualifications

• 3–5 years of experience in client services, digital marketing, or technology consulting.
• Strong proposal-writing and business-case skills.
• Hunter–farmer instinct: capable of spotting opportunities and nurturing relationships.
• Excellent verbal and written communication; able to run client meetings and make asks.

Responsibilities

• Grow your book: identify whitespace within existing accounts and build an expansion pipeline.
• Sell the vision: draft proposals and SOWs to justify expanded scope with SMEs and PM.
• Know the client’s business: learn market and competitive landscape to speak credibly.
• Run the relationship like a pipeline: meet stakeholders regularly to gather feedback and find next opportunities.
• Multi-thread the account: develop relationships beyond the primary contact to uncover new budget pockets.
• Maintain CRM hygiene and renewals processes to prevent missed opportunities.

Skills

Account management

Proposal writing

Business development

Client relations

Communication

Project coordination

Tools

CRM software

Job description

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Manager, Scale, you will…

Treat every client relationship as untapped growth potential, owning a book of business and continuously finding ways to expand it. You’ll spot whitespace, build compelling cases for new scope, and turn satisfied clients into long-term, thriving partners. Moving with agility and staying grounded in humility, you bring the sharp ability to connect client needs to creative solutions while thinking like a curious, consultative seller who loves hitting a goal.

What You’ll Do

• Grow your book: Identify whitespace within existing accounts and build a pipeline of expansion opportunities — new services, new stakeholders, and new budget lines.
• Sell the vision: Lead the drafting of proposals and SOWs that make the business case for expanded scope, partnering closely with service group SMEs and Project Management to back it up.
• Know the client's business cold: Build genuine fluency in each client's market and competitive landscape so you can spot openings before they're obvious and speak credibly to their priorities.
• Run the relationship like a pipeline: Meet regularly with client stakeholders to check in, gather feedback, and consistently look for the next opportunity to deepen the partnership.
• Multi-thread the account: Build relationships beyond your primary contact to uncover new pockets of budget and influence within the client organization.
• Keep the engine running: Track renewals, manage signature processes, and maintain clean CRM hygiene so growth opportunities never slip through the cracks.
• Pivot with agility: Adapt quickly to shifting client priorities and agency rhythms without losing momentum.
• Lead with humility: Listen first, celebrate team wins, and approach every problem with a desire to learn and support others.

Who You Are

• Experienced & Capable: You bring 3–5 years of experience in client services, digital marketing, or technology consulting, ideally with a proven track record of growing accounts or hitting revenue targets.
• Strategic Pitcher: You possess strong proposal-writing and business-case skills, with comfort coordinating technical and creative SMEs to build compelling pitches under deadline.
• Agile Hunter-Farmer: You have a natural "hunter-farmer" instinct — nimble and as skilled at spotting an opportunity as you are at nurturing the relationship that gets you there.
• Clear Communicator: You bring excellent verbal and written communication skills, paired with the active listening skills and confidence to run client meetings and make the ask.
• Organized & Capable: You have strong organizational skills that allow you to juggle multiple accounts, deadlines, and stakeholders seamlessly.
• Humble Collaborator: You bring a competitive spirit paired with zero ego, thriving in a fast-paced environment where cross-functional teamwork comes first.

Nice to Have

• Familiarity with CRM tools and account/contract administration workflows.
• Exposure to digital marketing, martech, or technology consulting engagements.
• Experience contributing to or supporting SOW/contract processes in a client-facing role.

#LI-VM1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $64,650 - $77,600 + commission, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that includemeaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!