Account Manager, Rippling Spend

Rippling; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Rippling is seeking a self-driven Account Manager for the US-based hybrid-remote Spend team. You will own a book of business, drive growth, expansion and retention of Spend SKUs (Expenses, Corp Cards, Bill Pay, Travel), and partner with the HR/IT Account Managers to deliver value.

You will engage customers through renewals, growth, and targeted plays, build relationships with stakeholders, run a disciplined sales process, and own a strong quota-attainment mindset in a fast-paced environment.

Qualifications

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Experience in FinTech or background in Accounting/Finance preferred.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long term commercial relationships.
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Responsibilities

• Proactively engage customers in your book via renewals, company growth, EBRs, increased credit/spending needs, etc.
• Consult with clients to understand their finance needs through a solutions-based selling approach
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Build and manage a pipeline of expansion and growth/consolidation opportunities to achieve monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
• Take an entrepreneurial approach to the role

Skills

SaaS account mgmt

Quota attainment

FinTech knowledge

Relationship building

Discovery & demos

Cross-functional

Communication skills

Organized & proactive

Job description

About this position

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @ Rippling.com addresses.

About the role

We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As a Rippling Spend, Account Manager, you are the CEO of your book of business. Your primary objective is to increase the value of Rippling’s Spend for your customers through growth, expansion and retention of the Rippling Spend SKUs (Expenses, Corp Cards, Bill Pay, and Travel). Rippling Spend is a unique product pillar as our revenue overwhelmingly relies on consumption. Account managers will own the relationship with the Financial Suite at their accounts and will partner with the HR/IT Account Managers. If a sales-driven Account Manager role in an extremely fast-paced environment, along with being a founding member of a team ignites your excitement, you’re in the right place.

What you will do

• Proactively engage customers in your book via key lifecycle events: renewals, company growth, EBRs, increased credit/spending needs, etc.
• Consult with clients to understand their finance needs through a solutions-based selling approach
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Build and manage a pipeline of expansion and growth/consolidation opportunities to achieve monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
• Take an entrepreneurial approach to the role

What you will need

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Experience in FinTech or background in Accounting/Finance preferred
• Track record of consistently meeting and exceeding quota via new product sales and upgrades
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long term commercial relationships
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

*Commission is not guaranteed

The pay range for this role is: