Account Manager, Retail

Twelve NYC; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Mental Health Mondays

Generous PTO

Paid parental leave

Family planning and wellness benefits

Summer Fridays

Discretionary bonuses

Job summary

Twelve NYC is seeking an Account Manager to oversee all facets of client management, from briefs through production to long-term partnerships. You will be the primary client liaison, coordinating with creative, development, and production teams to ensure clear communication and timely execution.

The role demands a strategic thinker with 5+ years in retail, beauty or luxury, strong analytical skills, and a proactive attitude.

Qualifications

• 5+ years of experience in retail/beauty/luxury industries.
• Analytical and strategic thinker with strong communication skills.
• Proactive, autonomous, and solution-oriented.
• Ability to manage multiple clients and briefs across teams.

Responsibilities

• Proactively manage all briefs through production.
• Coordinate internal and external communications.
• Lead RFP submissions and new business development.
• Cultivate long-term client partnerships.
• Monitor trends and growth opportunities for clients.

Skills

Client management

Strategic thinking

Negotiation

Communication

Project management

Job description

About Twelve
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.

Job Summary

The Account Manager at Twelve is responsible for overseeing all aspects of client management, from proactively managing briefs through production to cultivating and securing long-term partnerships. Acting as the primary client liaison, this role ensures seamless communication, alignment, and execution across internal teams, including creative, development, and production. The Account Manager will drive strategic growth by identifying opportunities within client portfolios, leading RFP submissions, and nurturing new business relationships. With a focus on excellence, organization, and industry insight, this role demands a strategic thinker with 5+ years of experience in the retail, beauty or luxury sectors.

Responsibilities

• Proactively manage all new client briefs through production.
• Efficiently manage all daily external client communication relating to active briefs through production.
• Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment.
• Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s.
• Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders.
• Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups.
• Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
• Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities.
• Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful.

Requirements

• 5 yrs+ experience in a similar role within the retail, beauty or luxury industry.
• Highly analytical with the ability to think strategically and be a confident decision-maker.
• Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner.
• Be a creative problem-solver who will tenaciously and autonomously seek and provide viable solutions to both internal and external challenges.
• Negotiation skills
• Have a pro-active, can-do attitude across all areas of responsibilities.

What You Can Expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Family planning and wellness benefits
• Summer Fridays
• Discretionary Bonuses

Salary: $75 - $85k depending on experience

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.