Account Manager, Renewals & Expansion (East Coast)

LangChain; Charlotte (NC); On-site; USD 207,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Equity

Job summary

LangChain is seeking a senior customer-facing professional to manage post-signature engagements for a growing commercial portfolio. You will drive renewals, forecast health and expansion opportunities, and collaborate with Product, Sales, and RevOps to optimize value realization for customers.

You will build strong stakeholder relationships across technical users and executives, help inform the product roadmap, and negotiate renewal terms to secure favorable outcomes for LangChain and customers.

Qualifications

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager in a B2B SaaS environment.

Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution.
• Develop and maintain a rolling forecast of your portfolio and meet or exceed renewal and net retention targets.
• Proactively identify churn risk by monitoring health, usage, and address obstacles.
• Identify expansion opportunities by aligning needs with product features and value.
• Build and nurture relationships with technical users to executive buyers.
• Voice the customer to inform product roadmap with Product and Engineering teams.
• Partner with Sales, GTM Engineering, and RevOps to ensure a seamless post-sale experience.
• Lead negotiations, structure renewal contracts, and manage quoting and procurement to favorable terms.

Skills

Quota carrying

Customer-facing

B2B SaaS

Renewals

CRM

Tools

Salesforce

Job description

About Us

At "LangChain", the mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

About Us

At "LangChain", the mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. "LangChain" is a place where your contributions can shape how this technology shows up in the real world.

Key Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
• Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
• Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
• Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
• Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
• Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
• Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and "LangChain".

What We're Looking For

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
• A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
• Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
• Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
• Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
• A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
• Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
• Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.

(Preferred)

• Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Experience managing renewals in a consumption or usage-based pricing model.

Location:

US East. Preferably New York

Compensation:

• $230k OTE

Compensation Philosophy:

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.