Account Manager (Remote)

Aon plc; Norwell (MA); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP is seeking an Account Manager to nurture client relationships and deliver outstanding service across a remote team. You will manage your own portfolio, coordinate with senior colleagues, and ensure client satisfaction with a focus on accurate proposals, onboarding, and ongoing support.

In this role, you will work within EST hours, using our portal and carrier resources to analyze plans, respond to inquiries, and prepare renewals.

Qualifications

• Associates degree (or equivalent) and BA/BS preferred.
• More than 3 years of client service experience.
• Appropriately licensed or ability to obtain licensing if required.

Responsibilities

• Prepare and send RFPs to carriers and compile results.
• Review contracts and benefits summaries for accuracy.
• Maintain client files and respond to client questions.
• Develop relationships with clients and with carriers.
• Create monthly, quarterly and annual client reports.

Skills

Benefits administration

Time management

Excel

PowerPoint

Communication

Client service

Education

Associates degree

BA/BS preferred

Job description

Posting Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary of Role:

Advance your career as an Account Manager at NFP, where you will do more than work with others - you will encourage excellent client experiences. Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, your role is to nurture client relationships. You will ensure their happiness and build their dedication to our brand. In this role, you will handle your own portfolio of clients, taking charge of the day-to-day interactions and becoming their go-to for exceptional service. Your responsibility extends beyond mere management; you will be the cornerstone of our promise to deliver outstanding service, working seamlessly across various operational teams. Be the difference, be the change, be part of our dynamic team!

This is a fully remote role, with the ability to work EST working hours.

Essential Duties and Responsibilities:

• Work with senior team members to prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
• Learns to review contracts, benefit plan summaries, and carrier source documents for accuracy under the direction of the Account Executive or Advisor. At this level, they will begin to learn more complex compliance and regulatory policy language.
• Creates and maintain client files in accordance with office procedures. May be responsible for keeping client policy records
• Takes the lead on answering questions from clients and/or insurance company personnel such as ID card request, claims or billing questions
• Begins to develop ongoing relationships with clients. Coordinates with Senior Account Manager, Account Executives or Advisors in doing so.
• Begins to develop relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients
• Learns vendor/carrier products and services from the more senior Account Manager or Account Executive.
• Begins to review and analyze requests for proposals and insurance plan analyses. Participates in negotiations with carriers and recommend renewal actions, under the direction of a senior team member.
• May assist Account Manager in drafting renewal presentations
• Assist with creating and updating benefits related guides, education resources for clients
• Learns how to conduct annual client compliance audits using NFP portal, assists more senior Account Managers in preparing document
• Attend to client requests including product or vendor service or performance challenges
• File form 5500 filing, reaching out for assistance as needed.
• Participates in client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc. under the direction of more senior team members
• Create monthly, quarterly and annual reports for client review as needed
• Distribute monthly / quarterly newsletters and other briefings and content as appropriate
• Assist with creation of client corporate wellness programs and offerings

Knowledge, Skills, and/or Abilities:

• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Ability to work independently and anticipate client and team needs
• Effective time management and decision making skills
• Diligent follow-up skills
• Ability to express ideas clearly in both written and oral communications
• Strong Microsoft Excel and PowerPoint skills
• Commanding presentation and public speaking abilities

Education and/or Experience:

• Associates degree (or equivalent), and BA/BS preferred
• More than 3 years' client service and/or industry and product line experience

Certificates, Licenses, Registration:

• Appropriately licensed or ability to obtain licensing if required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $70,000 to $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer