Account Manager, Provider & Community Partnerships

Nadia Care; Indianapolis (IN); In loco; USD 75.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock Option Grant

401(k) Retirement Plan

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited time off after 90 days

Paid holidays

Descrizione del lavoro

Nadia Care in Indianapolis, IN is seeking an Account Manager, Provider & Community Partnerships to build and manage a regional network of health systems, hospitals, and community partners.

This role focuses on driving referrals, expanding the patient lead pipeline, and reporting on KPIs, with a 50% travel requirement and in-field activity 2–3 days per week.

Competenze

• 5+ years of experience in provider engagement/relations, strategic partnerships, healthcare business development or related fields.
• Must have reliable transportation and valid driver’s license.
• Deep knowledge of the Indiana healthcare landscape preferred.

Mansioni

• Lead provider relationships and grow patient lead pipeline.
• Present program outcomes to health systems and partners.
• Track referrals, engagement metrics, and satisfaction.
• Maintain CRM records of contacts and activities.
• Engage with large health systems, hospitals, OBGYNs, and community groups.
• Map stakeholders and tailor outreach to decision-makers.
• Attend community events and information sessions.

Conoscenze

Strategy & partnerships

Relationship-building

Communication

Independent work

Formazione

Bachelor’s degree or formal training in public health, business, or related fields

Strumenti

HubSpot CRM

Analytics platforms

Google Workspace

Descrizione del lavoro

Account Manager, Provider & Community Partnerships

Indianapolis, Indiana, United States

About Us

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role

We are looking for a strategic and execution-driven professional to lead Nadia Care’s partnership and referral efforts in Indiana, with a starting focus in and around Indianapolis. In this role, you will be responsible for cultivating relationships from the ground up across large healthcare systems, provider networks, and community outreach organizations. You’ll own and manage a regional territory from initial outreach to sustained engagement; driving outcomes such as referrals and account growth. This is an ideal opportunity for someone who takes initiative, thrives at early-stage companies, and is passionate about improving maternal health.

This role will report to the Vice President of Marketing & Member Enrollment.

Travel Requirement

This role requires 50% travel. We require this role to be in the field at least 2-3 days/week and staff evening and weekend community events in Indiana as needed.

Responsibilities

Strategic Territory Management and Execution

• Lead high-impact territory initiatives that build and strengthen provider relationships and continuously expand the patient lead pipeline.
• Drive long-term provider partner success by establishing strong relationships with provider executives, using compelling virtual and in-person presentations to demonstrate program outcomes and strategic value.
• Track and report on partner performance and internal KPIs, including referrals, engagement metrics, and satisfaction.
• Document and maintain a comprehensive CRM record of provider network and community partner contacts, engagement activities, meeting outcomes, and performance trends to inform internal reporting and strategic planning.
• Initiate, build, and manage strategic relationships with large health systems, including OBGYN practices, hospitals, FQHCs, and community outreach organizations.
• Navigate complex healthcare organizations by mapping stakeholders, identifying decision-makers, and tailoring outreach to ensure high-value connections.
• Conduct community outreach efforts, including attending community events, hosting informational sessions, and engaging with potential members and community partners

Outcomes and Impact Measurement

• Define, track, and communicate success metrics such as referral growth, client satisfaction, and community impact.
• Drive retention and organic account growth through thoughtful engagement and performance optimization.
• Leverage community partnerships to broaden Nadia’s impact and build a reputation as a trusted, mission-aligned resource.

Cross-Functional Collaboration

• Collaborate closely with internal teams (Phone Outreach, Care Delivery, Product, and Technology) to share insights and identify areas for innovation or process improvement.
• Participate in cross-functional planning and strategy sessions to inform market expansion and service delivery models.

Qualifications

• Bachelor’s degree or formal training in public health, business, or related fields is a plus.
• 5+ years of experience in provider engagement/relations, strategic partnerships, healthcare business development, or related fields.
• Must have reliable transportation, a valid driver’s license, and a clean driving record for community outreach activities.
• Deep knowledge of the Indiana healthcare landscape and existing relationships within local systems preferred.
• Proven experience engaging with health systems, navigating complex organizational structures, and driving stakeholder alignment.
• Familiarity with CRM tools (e.g., HubSpot), analytics platforms, and Google Suite.
• Strong strategic thinking paired with executional excellence and attention to detail.
• Exceptional relationship-building, customer service, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
• Adaptable and comfortable managing multiple projects with quick turnaround times.
• Confident communicator and problem solver who can navigate ambiguity and influence outcomes.

Compensation range for this position is between $75K-$85K. The exact amount will depend on direct, relevant experience.

Our Interview Process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:

• Hiring Manager Interview | 1 hour
• Team Interview | 1 hour

Please note that this process is subject to change, but we will always keep you informed along the way.

Time Off That Works for You

• Recharge with annual paid holidays off.
• Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period.
• Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Stock Option Grant: We believe in shared success.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.

Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PRor outside the contiguous US.