Account Manager - PR

Grainger; Cataño (PR); Hybrid; USD 43,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee discounts

Job summary

Grainger is seeking an Account Manager in Puerto Rico for a hybrid role that blends field sales with administrative support. You will lead relationships, drive growth, and manage accounts to achieve sales, margin, and customer satisfaction targets.

The position requires 3+ years of B2B sales experience, a Bachelor’s degree, and fluent English and Spanish. You will spend approximately 80% in the field and 20% in administrative activities while leveraging Grainger’s solutions to increase account

Qualifications

• Bachelor's Degree or equivalent professional experience.
• 3+ years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred).
• Proficiency in Microsoft Office and CRM/sales management tools.
• Fluent bilingual communication skills (English and Spanish).

Responsibilities

• Develop and expand relationships across all levels within assigned accounts.
• Maintain a disciplined call plan, dedicating ~80% of time in the field and ~20% on administrative activities.
• Owns and consistently delivers against sales, margin, and growth targets for assigned accounts.
• Drive profitable growth by identifying account potential, prioritizing opportunities, and developing and executing structured account plans.
• Manage and track pipeline, activities, and performance using CRM and other sales enablement tools.
• Identify, engage, and leverage internal and external resources to maximize opportunities and ensure customer satisfaction.
• Expand adoption of Grainger value-added solutions to increase share of wallet.
• Maintain full ownership of the customer relationship, including issue resolution and escalation.

Skills

B2B sales

CRM tools

Microsoft Office

English

Spanish

Account management

Negotiation

Presentation

Relationship building

Education

Bachelor's Degree

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Work Location Type

Hybrid

Req Number

334459

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $42,900.00 – $71,500.00. This role is eligible for an incentive target of up to % or $ $14,000.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards And Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Account Manager is responsible for driving profitable sales growth within an assigned customer portfolio, by executing Grainger's value proposition through a consultative sales approach. This role develops and maintains long-term customer relationships, identifies growth opportunities, and leverages internal and external resources to deliver customer solutions, operational excellence, and business results. The Account Manager owns the overall customer relationship, sales performance, and account strategy for their territory.

You Will

• Develop and expand relationships across all levels within assigned accounts, effectively selling Grainger’s products, services, and value-added solutions.
• Maintain a disciplined call plan, dedicating approximately 80% of time in the field and 20% to administrative activities.
• Owns and consistently delivers against sales, margin, and growth targets for assigned accounts.
• Drive profitable growth by identifying account potential, prioritizing opportunities, and developing and executing structured account plans using tools such as Reports and Strategic Selling Plans.
• Manage and track pipeline, activities, and performance using CRM and other sales enablement tools.
• Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction.
• Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet.
• Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health.

You Have

• Bachelor's Degree
• Bachelor’s degree preferred or equivalent professional experience.
• 3+ years
• 3–5 years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred)
• Proficiency in Microsoft Office and CRM/sales management tools.
• Fluent bilingual communication skills (English and Spanish), both verbal and written.
• Proven ability to work independently with high energy, accountability, and results orientation.
• Strong consultative selling, negotiation, presentation, relationship management and influencing skills across multiple customer stakeholders.
• Ability to articulate value proposition, total cost of ownership (TCO) and business impact to customers.
• Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support.
• Self-motivated with strong organizational, time management, and problem-solving skills.
• Strong business acumen with the ability to adapt, learn quickly, and respond effectively to changing business needs.
• Possess the technological capabilities and understanding to communicate in today’s business environment
• Valid Puerto Rico driver’s license, reliable transportation and insurance required. Upon Hire required
• Role requires approximately 80% field-based work and 20% administrative responsibilities, supporting operations across the northern territory of Puerto Rico.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.