Account Manager, Personal Lines

HUB International; Anchorage, Northern (AK, KY); Hybrid; USD 60,000 - 69,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Life/disability insurance

FSA/HSA

401(k) plan

Paid time off

Bonuses/commissions where applicable

Equity where offered

Job summary

HUB International is seeking an Account Manager for Personal Lines in a hybrid role across Anchorage, AK and other locations. You will service insureds, coordinate renewals, and manage relationships with clients and underwriters while ensuring accurate policy documents and binders.

The role requires an Alaska resident license, strong customer service skills, and 3+ years of broker experience. Proficiency with EPIC is a plus; MS Office skills are essential.

Qualifications

• Ideal candidate has strong customer service skills with excellent verbal and written communication.
• At least 3 years of insurance account management experience with a broker; EPIC experience is a plus.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Serve day-to-day needs of insured clients and manage all aspects of client renewal.
• Field coverage questions, policy changes, payments, cancellations, etc.
• Lead renewal process: gather updates, marketing, pricing, quote review and invoicing.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

## Account Manager, Personal LinesSolicitarremote type: Hybrid Workinglocations: Anchorage, AK: Eugene, OR: Bothell, WA: Lake Oswego, OR: Wasilla, AKtime type: Full timeposted on: Publicado hoyjob requisition id: R0038094**About HUB**In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.**We are the perfect fit if you:*** are seeking a progressive work environment at a rapidly growing organization* have a desire to help others protect their future* have an entrepreneurial spirit and are challenged by the opportunity to grow the business* are focused on learning and development to enhance your industry knowledge and expertise* are a self-starter willing to invest time and energy to learn the technical aspects of our business* believe in integrity and building success by developing relationships with others**Here’s where you come in:**We are currently seeking an Account Manager to join our growing Personal Lines Insurance team. You’ll be servicing the day to day needs of our insureds and managing the execution of all aspects of the client renewal. Other duties and responsibilities include:* Have an Alaska Resident License* Fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.* Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the client where applicable and invoicing* Review quote documents to ensure all insurance requirements are included in quote proposal* Manage client relationship ensuring satisfaction* Manage and delegate work as needed to Assistant Account Managers to ensure their progress and workload is appropriate* Manage relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters* Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders* Responsible to set up and maintain electronic records* Use best practices and internal broker standards for service and maintenance of client files and information* Training and collaboration with team members to share and educate on coverage, exposures and client knowledge**You’re great at:**Ideally, you’ll be well versed in customer service, with excellent verbal and written communications. You should also have at least 3 years insurance account management experience with a broker and if you have worked with EPIC before that is a plus. Working with Microsoft Office products is a daily occurrence and strong knowledge in these applications will help.**WHY CHOOSE HUB?**Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development*.* Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .EEOAA PolicyE-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at [phone] or [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.The expected salary range for this position is $29-$33/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.#LI-JD1**LIKE US SO FAR?**Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent