Account Manager, North America Large Accounts

Accruent; Austin (TX); A distancia; USD 173.000 - 289.000; Jornada completa

Descripción de la vacante

Accruent is seeking an Account Manager for North America Large Accounts who will act as the trusted advisor and primary contact for our most strategic customers. You will drive revenue growth, retention, and customer satisfaction through proactive account management and collaboration across internal teams.

The ideal candidate excels in consultative selling within complex enterprise environments and will own renewals, expansions, and partnerships with Sales, Customer Success, and Professional

Formación

• 5+ years of experience in account management, enterprise sales, or customer success within B2B SaaS or enterprise software.
• Proven success managing large, complex customer relationships with recurring revenue models.
• Track record of meeting or exceeding revenue and retention targets.
• Strong consultative selling skills and ability to navigate complex procurement processes.
• Experience collaborating cross-functionally and influencing internal stakeholders.

Responsabilidades

• Account Management & Relationship Building
• Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
• Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
• Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
• Sales & Revenue Growth
• Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
• Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
• Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
• Work closely with customers to demonstrate the value of additional software modules, features, or services.
• Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
• Customer Success & Retention
• Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
• Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
• Provide insights on best practices and how customers can maximize the value of their investment.
• Identify early warning signs of potential churn and proactively address customer concerns.
• Sales Forecasting & Reporting
• Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
• Provide regular reports on account health, revenue performance, and growth opportunities.
• Track and analyze customer buying behavior to refine sales strategies.
• Collaboration with Internal Teams
• Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
• Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
• Communicate customer feedback and feature requests to Product Management to drive improvements.
• Contract & Renewal Management
• Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
• Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
• Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.
• Industry & Competitive Awareness
• Stay informed about industry trends, competitor offerings, and emerging technologies.
• Educate customers on industry best practices and thought leadership related to their business needs.

Conocimientos

Account management

Enterprise SaaS sales

Relationship building

Consultative selling

Cross-functional collaboration

Herramientas

Salesforce

HubSpot

Descripción del empleo

Location: Remote (Proximity to Major Airport)

Reports To: Vice President, North America Large Account Sales

The Account Manager, North America Large Accounts will serve as a trusted advisor and primary point of contact for Accruent’s most strategic customers within the North America Large Accounts segment. This role is responsible for driving revenue growth, retention, and customer satisfaction through proactive account management, strategic relationship building, and collaboration with internal teams. The ideal candidate is a consultative seller with strong business acumen, capable of navigating complex enterprise environments and delivering measurable value to customers.

Key Responsibilities

• Account Management & Relationship Building
• Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction.
• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth.
• Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization.
• Advocate for the customer internally, ensuring their needs are met across product, service, and support teams.
• Sales & Revenue Growth
• Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.
• Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services.
• Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.
• Work closely with customers to demonstrate the value of additional software modules, features, or services.
• Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations.
• Customer Success & Retention
• Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.
• Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement.
• Provide insights on best practices and how customers can maximize the value of their investment.
• Identify early warning signs of potential churn and proactively address customer concerns.
• Sales Forecasting & Reporting
• Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot).
• Provide regular reports on account health, revenue performance, and growth opportunities.
• Track and analyze customer buying behavior to refine sales strategies.
• Collaboration with Internal Teams
• Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs.
• Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.
• Communicate customer feedback and feature requests to Product Management to drive improvements.
• Contract & Renewal Management
• Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models.
• Work with Legal and Finance teams to ensure compliance with contract terms and conditions.
• Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.
• Industry & Competitive Awareness
• Stay informed about industry trends, competitor offerings, and emerging technologies.
• Educate customers on industry best practices and thought leadership related to their business needs.

Qualifications

Required Experience

• 5+ years of experience in account management, enterprise sales, or customer success within B2B SaaS or enterprise software.
• Proven success managing large, complex customer relationships with recurring revenue models.
• Track record of meeting or exceeding revenue and retention targets.
• Strong consultative selling skills and ability to navigate complex procurement processes.
• Experience collaborating cross-functionally and influencing internal stakeholders.

Preferred Qualifications

• Background in asset management, facilities, operations, or real estate-focused software a plus.
• Familiarity with enterprise sales motions and strategic account planning.
• Experience with Salesforce or other leading CRM platforms.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Accruent

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 173000 - 288900

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 173000 - 288900