Account Manager, Membership Services

Golden State Warriors; San Francisco (CA); On-site; Full time

Job summary

A leading sports organization in San Francisco is seeking an Account Manager to support Season Ticket members. The role requires exceptional customer service skills and the ability to manage multiple projects in a fast-paced environment. This full-time position offers a competitive hourly wage along with comprehensive benefits.

Benefits

Comprehensive Medical, Dental and Vision benefits

Employer 401K match

Vacation and generous paid time off

Warriors home tickets

Team store discount

Qualifications

• Minimum 2 years of customer service experience.
• Ability to efficiently lead and prioritize multiple projects.

Responsibilities

• Expand and sustain relationships with season ticket member accounts.
• Identify and resolve issues related to season tickets and memberships.
• Maintain communication with clients regarding products and services.

Skills

Customer Service

Communication

Interpersonal Skills

Project Management

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

The Golden State Warriors are looking for an Account Manager to support our Season Ticket members as part of our Membership Services team. To be successful in this role, you will need to be flexible and proactive in order to provide exceptional service to our clients in a fast paced and high pressure environment. This position reports to the Director, Membership Services.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

• Expand, enhance, and sustain relationships with an assigned book of season ticket member accounts
• Lead department projects and/or game night responsibilities
• Identify, troubleshoot, and resolve a wide variety of issues related to season tickets and memberships
• Maintain frequent communication with clients, providing detailed knowledge of all products and services offered by GSW
• Answer routine phone calls related to game night logistics, customer profile changes, and account transactions
• Participate in annual projects related to seat relocation, renewals, and playoffs
• Other duties as assigned

Required Experience & Skills

• Bachelor’s degree or equivalent work experience
• Minimum 2 years of customer service experience
• Proficiency in Microsoft Office Suite
• Strong interpersonal, written and verbal communications skills
• Ability to build positive relationships with clients and peers at all levels within the organization
• Ability to efficiently lead and prioritize multiple projects at once

Time Commitment

• Ability to maintain a flexible schedule – evenings and weekends may be required

Compensation

• $23.55 per hour + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

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