Account Manager, Med Affairs

OpenKrill; United States; On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Free snacks

Generous holiday and paid time off

Private medical, dental, and vision

Savings for the future

Mental wellness coaching

Access to 13,000+ LinkedIn Learning

Job summary

Real Chemistry is seeking an Account Manager for our Medical Affairs team. You will serve as the daily client contact for medical affairs and publication work streams, coordinating with teams to deliver high-quality outputs on schedule.

This role can be remote in the US or based in our US offices, including NYC, Boston, or Chicago. You will own medium to large client projects, manage finances, and proactively communicate progress and potential barriers.

Qualifications

• 3+ years experience in medical affairs and/or publications.
• Highly organized with strong attention to deadlines and ability to manage multiple tasks.
• Independent thinker who collaborates well with teams while owning assets and material development.

Responsibilities

• Act as day-to-day client contact for medical affairs and publication work streams; provide regular status updates and manage client expectations.
• Oversee day-to-day account management, including meetings, workflow, delegation, and status of jobs across the account.
• Own medium/large client projects; ensure delivery to high standards within budget and timelines.
• Maintain proactive communication with the account lead about project progress and solutions.
• Understand client business priorities and program strategy; monitor industry trends and competitor activity.
• Identify growth opportunities and contribute ideas for credentials and pitches.
• Support account finances and participate in ongoing professional development.

Skills

Medical affairs

Publications

Client management

Communication

Team collaboration

Time management

Problem solving

Veeva management

Education

BA or equivalent

Tools

Veeva management

Job description

At Real Chemistry, making the world a healthier place isn't just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience LifeatRealChem.

Real Chemistry is looking for an Account Manager join our growing Medical Affairs team!

The Account Manager for the Scientific and Medical Affairs is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are beginning to think about future opportunities as well as today’s work.

This role can be remote in the US or in any of our US offices, including New York City, Boston, or Chicago.

What you'll do:

• Act as day-to-day client contact for medical affairs and publication work streams: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity
• Keep abreast of trends and developments in the medical communications and pharma industries
• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client
• Keep abreast of market changes
• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
• Maintains general understanding of account finances; supports account lead with financial management
• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

What you should have:

• 3+ years experience in medical affairs and/or publications
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Able to communicate with managers when deadlines will not be met
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• Speaker Bureau and speaker program management
• Veeva management and strong competence (optional)
• BA or equivalent work experience required

Pay Range: $72,000-$85,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

• free snacks to keep you running all day long
• generous holiday and paid time off
• options for private medical, dental, and vison plans
• support in saving for the future
• mental wellness coaching and support
• access to more than 13,000 online classes with LinkedIn Learning

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine