Account Manager - Life & Health

Towne Insurance; Williamsburg (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Excellent growth and advancementOpport

Competitive pay based on experience

Health, vision, dental, and Employee A

Paid time off incl. holidays, PTO, and

Profit Sharing

Continuing education opportunities

401K & Employer Matching

Employee discounts

Identity theft protection

Tuition Reimbursement

Paid Training Opportunities

Paid Parental Leave

Wellness Plan

Volunteer Opportunities

Job summary

Towne Insurance in Williamsburg, VA is seeking an Account Manager Life/Health to join our Benefits team. The Account Manager Life/Health provides professional service to new and existing clients promptly and accurately.

The role focuses on managing the employee benefits book of business, supporting retention and growth, and acting as the primary liaison with carriers and clients. You will handle enrollments, renewals, and communications while maintaining client data in EPIC.

Qualifications

• Active life and health license (or willingness to obtain within 6 months) and prior client service experience.
• Strong computer skills with CRM/Office suite proficiency.
• Ability to build relationships with clients and carriers and manage inquiries.

Responsibilities

• Assist Benefits Consultant in managing an employee benefits book of business.
• Support account retention and growth of the existing book of business.
• Provide proactive, timely, and quality client support.
• Serve as primary contact with carriers and clients.
• Process and manage new business, renewals, and carrier negotiations.
• Participate in open enrollment and client meetings as directed.
• Prepare communications for renewals, open enrollment, and issue resolution.
• Create Excel reports and assemble admin/compliance materials for clients.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Client service mindset

Education

Bachelor’s degree preferred in business/finance/accounting/computer science

Tools

Microsoft CRM

Excel

Outlook

PowerPoint

Publisher

Access

Job description

Join us at Towne Insurance! Your Career. Your Future. Your Towne.

Towne Insurance is hiring an Account Manager Life/Health to join our Benefits team. The Account Manager Life/Health provides professional service to new and existing clients promptly and accurately.

The good-faith compensation range for this role is expected to be $50,000 to $80,000, based on the role, market, internal equity, and candidate qualifications.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About The Role

• Assist Benefits Consultant in managing an employee benefits book of business.
• Support all efforts of account retention and growth of existing book of business.
• Provide proactive, timely, and quality personalized support to clients.
• Serve as the primary point of contact with carriers and clients.
• Process and manage new business, client renewals, and negotiations with carriers.
• Participate in and/or conduct open enrollment and client meetings as the Benefits Consultant directs.
• Create communications for clients regarding renewals, open enrollment, changes, issue resolution, etc.
• Prepare Excel spreadsheets and assemble additional administrative and compliance requirements for presentation to clients for new and renewing insurance business.
• Submit applications, client changes, and new product enrollment forms to the carriers on behalf of clients and follow up to ensure process completion.
• Assist clients with claims, billing, and other daily inquiries.
• Maintain accurate and timely client benefit information in a proprietary database (EPIC) and record all client interactions.
• Assist Benefits Consultants and other team members as needed.
• Answer and route inbound calls.
• Share knowledge of employee benefits, compliance, and the industry with clients and team members.
• Maintain current Microsoft software knowledge (including Outlook, CRM, Excel, Word, Access, PowerPoint) and other industry-specific software as necessary.
• Maintain a courteous and professional relationship with clients, carriers, and team members.
• Assist Benefits Consultant in scheduling appointments.
• Keep life and health license current and increase knowledge of employee benefits by attending or participating in continuing education classes.
• Attend in-office meetings as necessary.
• Obey all applicable federal laws and rules, including HIPAA, AML, and BSA.
• Other duties as assigned.

Skills And Experience You’ll Need

A successful candidate will have an active life and health license (or willingness to earn one within six months of hire and prior client service experience), as well as the following:

• Strong computer skills, including Microsoft CRM, Word, Excel, Outlook, PowerPoint, Publisher, and Access.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to develop and foster relationships with clients, insurance carriers, and team members.
• Strong multi-tasking and prioritization skills and ability to work in a fast-paced environment while taking accountability for work.

Bonus Points If You Have

• 2-3 years of experience in the employee benefits or related industry preferred.
• Experienced in EPIC system.
• Bachelor’s degree preferred in business, finance, accounting, or computer science.
• Comfortable with public speaking, presenting to clients, and conducting in-person meetings.
• Strong problem-solving skills and ability to concisely investigate, interpret, and resolve client and carrier questions, disputes, or complications with minimal supervision.

What We Offer

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities
• 401K & Employer Matching
• Employee discounts
• Identity theft protection
• Tuition Reimbursement
• Paid Training Opportunities
• Paid Parental Leave
• Wellness Plan
• Volunteer Opportunities

Serving Others. Enriching Lives. Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.