Account Manager Landscaping

Gabriel Group; Lewisville (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

Gabriel Group seeks an Account Manager to serve as the primary contact for landscaping clients, managing day-to-day site issues, and driving services and renewals. The role emphasizes strong client relations, contract adherence, and collaborative operations support.

The position requires a 2-year degree approach with a 3-year landscape account management or sales background, plus proficiency in MS Office, CRM, and Aspire software. Expect field site visits, travel, and occasional overtime.

Qualifications

• 3 years' experience in landscape account management or sales.
• High School Diploma required; Bachelor's in Horticulture preferred.
• Knowledge of MS Office, CRM software, and Aspire is a plus.

Responsibilities

• Serve as the client's main point of contact for day-to-day site issues and address client needs.
• Conduct periodic walkthroughs with clients and company representatives.
• Sell services by building relationships and recommending solutions.
• Coordinate with Field Supervisors and operations to meet contract specs, budget, and schedule.
• Communicate with operations to ensure high-quality results.
• Maintain client relationships by providing support, information, and guidance.
• Identify product improvements by monitoring industry trends and competitors.
• Prepare reports by collecting, analyzing, and summarizing data.
• Maintain organizational standards and drive quality service.
• Contribute to team efforts and participate in meetings.
• Liaise between customer and internal teams.
• Drive maintenance sales with existing and new clients.
• Review contracts with Branch/OP Manager; assist renewal discussions.

Skills

Account management

Client relations

Education

High School Diploma

Bachelor's Degree in Horticulture

Tools

MS Office Suite

CRM software

Aspire software

Job description

• Base Pay $65,000.00 / Year
• Job Category Account Management, Client relations
• Employee Type Full-Time Exempt
• Required Degree 2 Year Degree
• Travel 15%
• Manage Others No

Contact information

• Phone [phone]

Description

Essential Functions

• Serve as the client's main point of contact for day-to-day site issues and expeditiously and proactively identifying, addressing, and resolving client needs.
• Conduct periodic walkthroughs with clients and other company representatives, as appropriate.
• Sell services by establishing contact and developing relationships with existing customers while recommending solutions.
• Work closely with Field Supervisor(s) and operations to ensure all services are performed according to the contract specifications, budget, schedule, and Landry's standards of quality.
• Effectively communicate with the operations team regarding the tasks necessary to provide consistent high-quality results for clients.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; and suggesting profit and service improvements.
• Identify product improvements or new services by staying current on industry trends, market activities, and competitors.
• Prepare reports by collecting, analyzing, and summarizing data.
• Maintain quality service by establishing and enforcing organizational standards.
• Enhance professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Contribute to team efforts by collaborating with the operation's team and participating in meetings to accomplish related results as needed.
• Liaise between the customer and internal teams.
• Drive enhancement and new maintenance sales with existing clients and new clients
• Responsible for maintaining and reviewing all contracts with Branch/OP Manager. This will also involve collaborating on renewal for price increase and client retention.

Supervisory Responsibility

This position does not have supervisor responsibilities.

This job operates in a professional office environment and on job sites. This role routinely uses standard office equipment such as computers, multi-line telephone system, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk, talk, hear, stand; use hands to handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m. Occasional after-hours and weekend work may be required and is anticipated as needed.

Base salary + commissions.

Travel

This position might require overnight travel. These requirements will vary. Extensive driving may be required.

Requirements

Required Education and Experience

• High School Diploma
• 3 years' experience in landscape account management or sales.

Preferred Education and Experience

• Bachelor's Degree in Horticulture
• Knowledge of MS Office Suite
• Knowledge of CRM software
• Aspire software experience

Additional Eligibility Qualifications

• Professional demeanor and appearance
• Strong presentation and negotiation skills
• Accomplished verbal and written communication skills
• Ability to develop strong client relationships
• Hands on approach to task management and customer interaction
• Strong time management and organizational skills
• Strong analytical skills, ability to meet critical deadlines with accuracy and attention to detail

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary

Account Managers are responsible for managing existing customers by providing quality control site visits and proposing potential enhancements for properties.