Account Manager- Landscape Maintance

Gabriel Group; Lake Park (FL); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Supplemental Insurance Coverage

Wealth Management: 401(k) withEmployer

Job summary

Yard-Nique, Inc. is seeking an Account Manager to lead client relationships and landscape maintenance portfolios. You will manage 3–5-person crews, oversee contracts, and partner with HR for staffing, while ensuring safety and quality standards across properties in the Lake Park area.

Daily travel to multiple properties is expected, with up to 5% out-of-town travel for training or meetings. This exempt, full-time role emphasizes customer service and operational leadership.

Qualifications

• AS or BS degree in Horticulture, Construction, Customer Relationship Management or related field
• Minimum 3-5 years related experience
• Experience coaching and managing employees responsible for landscaping duties
• Ability to effectively build positive working relationships with clients
• Must be able to lift 50lbs
• Basic proficiency with Microsoft Outlook, Excel, Word
• Demonstration of an unwavering commitment to Safety

Responsibilities

• Build and maintain proactive communication and positive business relationships with clients, property managers, HOAs and other stakeholders.
• Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract expectations.
• Proactively conduct property evaluations and client meetings to assess needs and satisfaction; attend board meetings when requested.
• Identify enhancement ideas and solutions to customers; partner with Sales to identify new opportunities.
• Manage monthly budgets, reporting and account billing; coordinate with internal partners to resolve issues.
• Maintain inventory of materials and equipment; report needs to Branch Manager and provide monthly reports.

Skills

Leadership

Budget management

Client relationship

Safety awareness

Education

AS or BS in Horticulture/Construction/CRM

Tools

Microsoft Outlook

Excel

Word

Job description

• Location 9450 Old Dixie Hwy,Lake Park, FL, 33403,United States
• Employee Type Full-Time Exempt

Contact information

• Name Eric Krautheimer
• Phone [phone]
• Email [e-mail]

Description

The Account Manager (AM) is a client facing position responsible for the overall client experience, as well as the leadership of assigned production crews. The AM manages his or her assigned landscape maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.

Responsibilities

• Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards.
• Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract specific expectations.
• Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested.
• Identify and provide enhancement ideas and solutions to customers, partner with Sales team in identification of new opportunities.
• Manage monthly budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues.
• Maintain inventory of materials and equipment for assigned crews; report immediate needs to Branch Manager and provide accurate monthly reports, as required.
• Adhere to Maintenance Division facilities opening and closing procedures.
• Provide leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.
• Oversee and direct work of Crew Leaders to ensure work is completed in an efficient manner, in accordance with established schedules.
• Ensure all employee time worked is recorded accurately prior to approval.
• Establish and maintain safety and security at jobsites for all employees and customers at all times. Partner with HR and senior management to report violations, hazards, and needed safety resources.
• Administer all performance management tasks and activities, to include annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc.
• Partner with HR to ensure a positive employee experience from on-boarding through exit.
• Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.
• Daily travel between properties is expected. Out-of-town travel is expected to be no more than 5% in this position, and in general it is for purposes of required training or meetings.

Required Education and Experience

• AS or BS degree in Horticulture, Construction, Customer Relationship Management or related field
• Minimum 3-5 years related experience
• Experience coaching and managing employees responsible for landscaping duties, or other related industry labor
• Ability to effectively build positive working relationships with clients
• Must be able to lift 50lbs
• Basic proficiency with Microsoft Outlook, Excel, Word
• Demonstration of an unwavering commitment to Safety

Company Perks:

• Supplemental Insurance Coverage
• Wealth Management: 401(k) with employer matching

Company Paid Offerings:

• Employee Assistance Program (EAP)
• Legal Insurance
• Life Insurance
• Paid time off and Holiday pay

This position is exposed to a normal office environment and is occasionally subjected to weather, extreme or hazardous conditions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Yardnique, Inc. provides equal employment opportunities to all employees and applications without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status. Yardnique hires and promotes individuals solely on the basis of their qualifications and in accordance with applicable Federal and State laws.