Account Manager (Job ID: ALECEL2)

Insideoutva; Chicago (IL); Remote; USD 14,000 - 17,000; Full time

Job summary

Insideoutva is seeking a proactive Account Manager for a fully remote role focused on client retention and accurate management of annual property tax authorization forms. You will be the primary client contact, coordinating inbound and outbound communications to ensure timely completion of authorizations for each client.

The position is full-time, with a strict dedication requirement to this role, and onboarding includes outbound calls to pre-qualified leads before shifting to retention

Qualifications

• Experience with CRM platforms and workflow automation tools.
• Strong verbal and written communication skills for high-volume interactions.
• Ability to manage cyclical administrative processes with attention to detail.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Communicate with clients, respond to inquiries, and manage outbound follow-ups.
• Explain the annual property tax authorization process and deadlines.
• Maintain CRM records, monitor workflows, and ensure data accuracy.

Skills

CRM usage

Automation & workflow

Communication

Time management

Job description

Exciting Remote Opportunity! We're Hiring an Account Manager!

Are you a proactive, service-oriented Account Manager whose mission is to drive client retention and ensure smooth property tax appeal cycles? We are seeking a full-time Account Manager based in LATAMA to build strong client relationships and meticulously manage authorization workflows for a leading property-tax services firm!

Job Details at a Glance

• Job Title: Account Manager
• Job ID: ALECEL2
• Industry: Property Tax Advisory & Consulting Services
• Location: LATAM
• Job Status: Full-time (100% dedicated commitment required)
• Work Schedule: Monday–Thursday (8:00 AM – 5:00 PM CST) and Friday (8:00 AM – 12:00 PM CST)
• Salary: $10 to $12 Per Hour
• Target Start Date: ASAP

PLEASE NOTE: We have a strict zero-tolerance policy for dual employment or misrepresenting experience. You must be 100% dedicated exclusively to this role.

About the Client: Our client is a leading property-tax services firm based in Chicago, IL, specializing in helping property owners secure property tax refunds and navigate tax appeals. To support their next phase of growth, they are expanding their operations with dedicated representatives targeting the Greater Chicagoland area.

About the Role: The Account Manager ensures that all existing and former clients complete their annual property tax appeal authorization forms accurately and on time. As the primary point of contact for clients, you will build and maintain strong, service-oriented relationships while driving client retention and service satisfaction. To ensure complete mastery of the role, new Account Managers will undergo a comprehensive onboarding program that includes making outbound sales calls to pre-qualified leads before transitioning to retaining existing clients for current and future property tax appeal cycles.

Key Responsibilities

• Client Communication & Relationship Management: Respond to inbound inquiries, conduct outbound follow-up calls prior to deadlines, and clearly explain the annual authorization process. Handle VIP communications, identify upselling/cross-selling opportunities, and actively request customer feedback.
• Workflow & Document Processing: Monitor authorization-form workflows, ensure automated campaigns run smoothly, and perform manual follow-ups for non-responsive clients. Generate, prepare, and review annual property tax appeal authorization forms for accuracy and completeness.
• CRM & Data Maintenance: Upload, tag, and organize documents within the internal CRM system. Update client records, proactively resolve data inconsistencies, and assist with ongoing file cleanup during slower operational windows to ensure data integrity.

Qualifications & Skills

Core Requirements

• CRM, Automation & Tech Skills: Comfortable navigating CRM platforms, workflow automation tools, and possessing strong document-handling skills (PDF generation, data merging, systematic file organization).
• Communication & Call Handling: Experienced in high-volume customer interactions and comfortable with both inbound and outbound calls. Excellent verbal and written communication abilities.
• Process Execution & Time Management: Ability to manage high-volume, cyclical administrative processes with exceptional attention to detail while balancing customer service, administrative tasks, and deadline-driven follow-ups.
• Customer-First Mindset: Professionalism, empathy, and strong problem-solving abilities to build and maintain positive client relationships through reliable follow-through.

Preferred Pluses

• Industry & Role Experience: Prior experience in customer service, account management, client retention, inside sales, or administrative support. Familiarity with property tax appeals, real estate, or related service industries is a plus.