Account Manager - Indianapolis, IN

Millcraft; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off

Job summary

Millcraft is seeking an Account Manager to develop and maintain strong client relationships, identify business needs, and offer tailored product and service solutions across office products, packaging supplies, and equipment. You will drive growth through direct outreach and collaborate with internal specialists to deliver exceptional results.

The ideal candidate has 3–5 years of sales experience in relevant industries, excellent communication skills, and a proactive approach to customer

Qualifications

• Bachelor's degree in business or a related field.
• 3-5 years of experience in sales, ideally in paper, packaging, or related industries.
• Proven ability to develop client relationships and drive new business.

Responsibilities

• Cultivate strong client relationships by understanding their needs and delivering bespoke solutions.
• Drive profitable growth by presenting and promoting our products and services.
• Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation.
• Provide guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications.
• Lead new business acquisition through proactive prospecting and networking across channels including social media.
• Gather and provide feedback from clients to enhance service offerings and product development.
• Maintain accurate records of customer information, sales activities, and opportunities.
• Prepare proposals and price quotations demonstrating value of solutions.
• Foster collaboration across units to optimize operations and customer satisfaction.

Skills

Sales promotion

Business development

Customer relationships

Communication

Negotiation

Organization

Presentation

PowerPoint

Education

Bachelor’s degree in business or related field

Tools

PowerPoint

ERP

CRM

Job description

Account Manager Join a legacy! Millcraft Paper Company, with over 100 years of excellence, is seeking a driven and motivated individual to join our team of Account Managers. We are seeking a Account Manager with proven experience in the field, actively engaging with prospects and generating leads through cold calling. The ideal candidate will have hands‑on experience driving sales through direct outreach and relationship‑building with potential clients.

In this role, you will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to specialized packaging supplies and cutting‑edge equipment, we serve a broad range of industries, including food and beverage, e‑commerce, and garment decorating. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

ESSENTIAL FUNCTIONS:

• Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
• Drive profitable growth by presenting and promoting our products and services
• Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
• Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
• Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
• Gather and provide valuable feedback from clients to enhance service offerings and product development
• Maintain accurate records of customer information, sales activities, and business opportunities
• Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
• Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
• Contribute to the development of actionable solutions and best practices through feedback and collaboration

QUALIFICATIONS:

• Proven expertise in sales promotion and business development
• Strong knowledge of the paper, packaging, or related industries preferred
• Demonstrated experience managing customer relationships and driving new business
• Exceptional verbal and written communication skills, with a polished and professional demeanor
• Highly responsive, proactive, and dedicated to providing outstanding customer service
• Strong negotiation skills and the ability to influence and persuade stakeholders.
• Excellent organizational, time management, and follow‑up skills, with the ability to focus on achieving goals
• High proficiency in Microsoft Office Suite, especially PowerPoint; ERP and CRM system experience is a plus
• Ability to create presentation‑ready, polished written materials that are effective and aesthetically pleasing
• Self‑motivated, disciplined, and driven to succeed, with a high level of accountability and engagement

EDUCATION AND EXPEREINCE:

• Bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in sales, ideally in the paper, packaging, or related industries

ADDITIONAL REQUIREMENTS:

• Frequent travel is required to visit customers and prospects
• Must meet the physical demands of the position, including sitting for extended periods, walking, bending, and more

WORK ENVIRONMENT:

• Work is performed in office settings and at customer locations, with occasional exposure to noisy environments
• Office settings include carpeted and tiled areas, while operations environments may feature concrete floors and moderate‑to‑loud noise levels

TRAVEL:

Limited travel is necessary for this position

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Individual must be able to both sit and speak for extended periods of time. Additional requirements include the ability to walk or navigate about, bend, stoop, squat, push, pull, lift up to 75 lbs. regularly and consistently, see, hear, and listen in order to fully perform the functions of this position.

EEO and Accommodations

Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.

We are committed to providing an inclusive and accessible hiring process. If you require any accommodations during the recruitment process, please let us know. We welcome applicants of all abilities and encourage individuals who need reasonable accommodations to apply.

Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.

COMPENSATION AND BENEFITS:

This is a full‑time exempt position. Compensation is competitive and commensurate with experience. Millcraft offers a comprehensive benefits package, including medical, dental, vision, health savings accounts, life insurance, PTO, a retirement plan, and more.